Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
195,173
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AVG. MONTH
1,236
Total Reviews
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SINCE 2004
5,083
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.9/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,083 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3050
  • 4
    1030
  • 3
    415
  • 2
    134
  • 1
    235
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  • Generali Global Assistance policy: Custom

    Before Trip
    I don't think I would buy Trip Insurance if you were not so helpful. Thanks!

    Willis from NC
    Review Received: July 28, 2012
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Everything was fine. It was an easy purchase and the terms seemed great. I had no issues that would require claim service during the trip, so it is hard to rate some of these factors.

    During Trip
    Didn't need to contact them at all so can't rate these factors

    Claim Process
    No claims were made.

    Bruce from VA
    Review Received: July 28, 2012
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    No contact made, didn't have any situation that required it.
    We are thankful for that. Good peace of mind.

    Robert from FL
    Review Received: July 27, 2012
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    Generali Global Assistance policy: Custom

    During Trip
    did not use

    Claim Process
    no claim

    Ellen from MD
    Review Received: July 22, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    We had no problems on our trip and it was encouraging to know that we had coverage should something have happened.

    Claim Process
    Not applicable

    Jo Ann Palmer from MI
    Review Received: July 22, 2012
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Policy documents were emailed promptly upon purchase at squaremouth. We had no reason to interact with agents of the company, so quick receipt of the policy documentation was the extent of "customer service."

    During Trip
    We did not need to use customer service during the trip, fortunately.

    Claim Process
    We filed no claim.

    David from MD
    Review Received: July 22, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Received timely documentation and the trip went smoothly so we had no need to utilize insurance.

    Charles from CA
    Review Received: July 20, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    The customer service representative answered my questions which helped me understand the policy. She was very helpful.

    Nancy from MD
    Review Received: July 19, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Buying the policy was quick and easy on Squaremouth.

    Mary from FL
    Review Received: July 17, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    I think you have a marvelous service and would not use any other means of obtaining trip insurance.

    During Trip
    N/A

    Claim Process
    N/A

    Lance& Barbara from FL
    Review Received: July 12, 2012
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    0 out of 0 people found this review helpful