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Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • “
    Generali Global Assistance policy: Custom

    Before Trip
    no issues to deal with
    ordered on line

    During Trip
    no issues
    did not contact carrier at all

    Henry from NY
    Review Received: April 17, 2013
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    “
    Generali Global Assistance policy: Custom

    Before Trip
    Best price for services

    During Trip
    Fortunately, I did not need to use the service. However, it was nice to know I had it.

    Claim Process
    I did not make a claim

    Janet from NY
    Review Received: April 15, 2013
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    “
    Generali Global Assistance policy: Custom

    Before Trip
    This is the worst experience with
    CSA. I had to go to the dentist and didn't cover my expenses. I'm not going to use CSA ever.

    During Trip
    Doesn't even rate 1 star. That's it I'm done with CSA

    Claim Process
    The worst insurance service ever

    Enrique from CA
    Review Received: April 10, 2013
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    “
    Generali Global Assistance policy: Custom

    Before Trip
    Didn't really have any interaction--all done via a comparison website.

    During Trip
    n/a

    Claim Process
    Excellent speed and communication. Lots of paperwork though. You need to be organized and provide all of the necessary documentation.

    Kathleen from CT
    Review Received: April 10, 2013
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    “
    Generali Global Assistance policy: Custom

    During Trip
    didn't use it...

    Claim Process
    didn't use it.

    Sean from HI
    Review Received: April 9, 2013
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    “
    Generali Global Assistance policy: Custom

    Before Trip
    Had no real contact. Process was efficient. Wouldn't know how it would be if I made a claim.

    Joyce from CT
    Review Received: April 3, 2013
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    “
    Generali Global Assistance policy: Custom

    Before Trip
    very little contact, no issues.

    During Trip
    had no communication with them during the trip

    casper from NH
    Review Received: April 1, 2013
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    “
    Generali Global Assistance policy: Custom

    During Trip
    N/A

    Claim Process
    N/A

    Dave from PA
    Review Received: April 1, 2013
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    “
    Generali Global Assistance policy: Custom

    Before Trip
    Everything was just fine.

    During Trip
    ....there was no need to use services during trip

    Claim Process
    ....there was no claim

    Patrick from GA
    Review Received: March 29, 2013
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    “
    Generali Global Assistance policy: Custom

    During Trip
    Fortunately I did not need to use the coverage, but it is reassuring knowing I had adequate coverage.

    Frank from IN
    Review Received: March 25, 2013
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Last updated: September 22, 2026