Trips Protected
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SINCE 2004
207,595
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AVG. MONTH
1,218
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3169
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    1049
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    438
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    139
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  • Generali Global Assistance policy: Custom

    Before Trip
    The process of acquiring the travel insurance was seamless.

    Cecelia from DC
    Review Received: March 25, 2013
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    Generali Global Assistance policy: Custom

    During Trip
    Missed out connecting flight to Atlanta from New York due to international flight being delayed.

    melissa from GA
    Review Received: March 24, 2013
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    Generali Global Assistance policy: Custom

    During Trip
    I had no need to call for service during my trip.

    Claim Process
    I had no claims.

    Pamella from OK
    Review Received: March 23, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    I personally made and paid for this insurance, put my name on the form, yet when I received it , my husband's name was listed as the insured! I was quite insulted at this sexist insistence that the male is always listed as the primary insured inspite of who makes the arrangement or payment. I've run across this before with insurance companies and I'd like to see it stopped.

    Kathy from CO
    Review Received: March 22, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    The insurance worked great! Didn't need it!

    During Trip
    Didn't have to contact company during trip

    Claim Process
    Didn't make any claims

    Charlotte from VT
    Review Received: March 17, 2013
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    great insurance will use you again thanks a lot we had a great time knowing everything was covered on our trip Hal and mj

    Hal from NC
    Review Received: March 17, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    I purchased the policy on line. It was simple. Docs arrived via email. Fortunately no issues on this trip and we don't expect claims. No real interact with "real persons" for this trip (thank god)

    During Trip
    Did have to use anything

    Claim Process
    No claims I know of

    RimaVH from PA
    Review Received: March 17, 2013
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    Generali Global Assistance policy: Custom

    During Trip
    great price

    terri from NY
    Review Received: March 11, 2013
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    Generali Global Assistance policy: Custom

    Before Trip
    Excellent service and fast response. Easy to navigate and affordable quotes to choose from. I'll be back next time I travel!

    John from CA
    Review Received: March 10, 2013
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    Generali Global Assistance policy: Custom

    During Trip
    did not have an emergency

    Claim Process
    We are in the process of filing it.

    Porch from KS
    Review Received: March 9, 2013
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Last updated: September 22, 2026