See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Before Trip
The process of acquiring the travel insurance was seamless.
During Trip
Missed out connecting flight to Atlanta from New York due to international flight being delayed.
During Trip
I had no need to call for service during my trip.
Claim Process
I had no claims.
Before Trip
I personally made and paid for this insurance, put my name on the form, yet when I received it , my husband's name was listed as the insured! I was quite insulted at this sexist insistence that the male is always listed as the primary insured inspite of who makes the arrangement or payment. I've run across this before with insurance companies and I'd like to see it stopped.
Before Trip
The insurance worked great! Didn't need it!
During Trip
Didn't have to contact company during trip
Claim Process
Didn't make any claims
Before Trip
great insurance will use you again thanks a lot we had a great time knowing everything was covered on our trip Hal and mj
Before Trip
I purchased the policy on line. It was simple. Docs arrived via email. Fortunately no issues on this trip and we don't expect claims. No real interact with "real persons" for this trip (thank god)
During Trip
Did have to use anything
Claim Process
No claims I know of
During Trip
great price
Before Trip
Excellent service and fast response. Easy to navigate and affordable quotes to choose from. I'll be back next time I travel!
During Trip
did not have an emergency
Claim Process
We are in the process of filing it.
Last updated: September 22, 2026