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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,126
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AVG. MONTH
1,431
Total Reviews
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SINCE 2004
5,175
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,175 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3112
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • Generali Global Assistance policy: Custom

    Before Trip
    Loved being able to take care of this totally on the internet.

    During Trip
    Did not use.

    Carroll from TX
    Review Received: September 29, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Everything went great. Got all paper work before the trip.

    During Trip
    Everything went as planned had no need to contact my insurance company.

    Claim Process
    No claim will be registered. The airline actually made up time when we were delayed in Brussels for union problems.

    Dave from CO
    Review Received: September 27, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Cut and dry transaction. I chose the policy, paid the premium, and the policy was promptly sent via email.

    During Trip
    N/A

    Claim Process
    I am in the process of filing the claim. Currently submitting to our homeowners insurance to determine amount they will cover.

    Kevin from FL
    Review Received: September 27, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Did not use customer service

    Claim Process
    Did not have a claim

    Kevin from FL
    Review Received: September 27, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Online transaction was smooth. No direct interaction with the company was needed.

    During Trip
    Trip was cancelled due to an injury.

    Claim Process
    Claim was covered without issue. Claim form is somewhat complicated and required a second trip to physicians office. No contact with the company was needed following submission of the claim.

    Robert from OH
    Review Received: September 26, 2012
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    3 out of 4 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    No need to use insurance as everything went well on the trip. It was good peace of mind to know that help was available if needed.

    Diane from NY
    Review Received: September 25, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Didn't need any service during the trip

    Claim Process
    No claim needed

    Mark from CT
    Review Received: September 22, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Great company to work with - will do so again

    During Trip
    Thankfully our trip went beautifully and we didn't need to use our insurance at all. But were grateful we had it!

    DANIELLE from NY
    Review Received: September 20, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Good price, good coverage.

    During Trip
    I did not need to use the service.

    Janet from CA
    Review Received: September 19, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Did not need any service

    Earle from ON
    Review Received: September 18, 2012
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    0 out of 0 people found this review helpful