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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,126
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AVG. MONTH
1,431
Total Reviews
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SINCE 2004
5,175
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,175 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3112
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • “
    Generali Global Assistance policy: Custom

    During Trip
    N/A

    Claim Process
    N/A

    Judith from MO
    Review Received: August 20, 2012
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    “
    Generali Global Assistance policy: Custom

    Before Trip
    All done on line, so had no direct contact with anyone.

    During Trip
    Again,no contact.

    Claim Process
    No claim.

    Scott from CO
    Review Received: August 17, 2012
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    “
    Generali Global Assistance policy: Custom

    During Trip
    Fortunately didn't need anything.

    John from WI
    Review Received: August 17, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    great information

    Miranda from NJ
    Review Received: August 16, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    During Trip
    No service used

    Donald from AL
    Review Received: August 15, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    During Trip
    Fortunately, I had no need to use their services.

    Ward from WA
    Review Received: August 13, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    Didn't have need to contact carrier

    Claim Process
    Not applicable

    Jackie from CA
    Review Received: August 11, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    During Trip
    did not need to use

    Claim Process
    no claim

    Catherine from NY
    Review Received: August 11, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    Carrier answered all my questions before our trip which made me
    Feel more at ease

    Nick from ID
    Review Received: August 10, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Claim Process
    I did not have to file a claim

    Margaret from WV
    Review Received: August 9, 2012
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    0 out of 0 people found this review helpful
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