See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Before Trip
The only interaction we had with the carrier was the transmittal of the policy.
During Trip
We had no need to contact the carrier during the trip.
Claim Process
N/A
Before Trip
Your customer service via phone was excellent.
During Trip
n/a
Claim Process
no claim
Before Trip
Got all the necessary documentation before we left. During the trip when I became ill, the company was courteous and responsive.
During Trip
I have no idea how or if my emergency room costs will be covered since I have not yet received the bills. I will be filing all the papers as soon as the bills arrive.
During Trip
Did not use services during trip
Claim Process
no claim
Before Trip
Wish we didn't need it but is was nice to have the piece of mind as we saw other suggest without it.
During Trip
Did not use any services.
Claim Process
did not make any claims
Before Trip
I had some questions before I selected my travel insurance and they were all anwsered which put my mind at ease and I was able to proceed with the purchase of my travel insurance easily.
During Trip
No comments
Claim Process
No claim
During Trip
did not need to use
Claim Process
no claim
Last updated: September 23, 2026