Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,126
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AVG. MONTH
1,431
Total Reviews
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SINCE 2004
5,175
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,175 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3112
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • Generali Global Assistance policy: Custom Luxe

    Before Trip
    Policy documents were emailed promptly upon purchase at squaremouth. We had no reason to interact with agents of the company, so quick receipt of the policy documentation was the extent of "customer service."

    During Trip
    We did not need to use customer service during the trip, fortunately.

    Claim Process
    We filed no claim.

    David from MD
    Review Received: July 22, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Received timely documentation and the trip went smoothly so we had no need to utilize insurance.

    Charles from CA
    Review Received: July 20, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    The customer service representative answered my questions which helped me understand the policy. She was very helpful.

    Nancy from MD
    Review Received: July 19, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Buying the policy was quick and easy on Squaremouth.

    Mary from FL
    Review Received: July 17, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    I think you have a marvelous service and would not use any other means of obtaining trip insurance.

    During Trip
    N/A

    Claim Process
    N/A

    Lance& Barbara from FL
    Review Received: July 12, 2012
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    I had no need for the insurance so I can't comment on the service during the trip

    Claim Process
    I had no claims so I cannot comment

    Jean from MN
    Review Received: July 12, 2012
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    did not have any need to contact the carrier during the trip

    Claim Process
    claim was just submitted

    Michael from CA
    Review Received: July 12, 2012
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Since medicare does not cover a person outside the U.S., it is comforting to know that there is a quick place that we can purchase some medical insurance for emergencies that may crop up unexpectedly.

    Daniel from CA
    Review Received: July 11, 2012
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    Generali Global Assistance policy: Custom

    During Trip
    fortunately did not need to use the services

    LINDASUE from CA
    Review Received: July 9, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Squaremouth representatives were extremely knowledgeable and helpful when I had questions about different policies and called on tow different occasions. My friend was traveling to Europe the next month and recommended Squaremouth to her and she had the same experience. I would definitely use this site again.

    Renee from IL
    Review Received: July 9, 2012
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    0 out of 0 people found this review helpful