Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
During Trip
Did not use the service during the trip.
During Trip
Thankfully we did not need to use our travel insurance.
Before Trip
Overall, very satisfied with support provided in decisions related to our travel insurance purchase and the coverages provided by the policy..
During Trip
We experienced no issues that would have required us to contact the carrier over the duration of our trip.
Claim Process
We made no claims against the policy we purchased but rate our experience in the research and purchase of appropriate coverages as 'highly satisfied'.
Before Trip
The website is easy to navigate and get a quote.
During Trip
Had no issues which required contacting insurer.
Claim Process
No claim filed.
During Trip
We had the insurance in place, but thankfully, we did not have to use it. So, no contact with the insurance carrier during our trip, hence no comment
Before Trip
All I can speak to is the customer service while purchasing plan...helpful, informative and found a plan that fit my needs...grateful, I did not need it!!!
During Trip
Did not need the insurance during our trip.
Claim Process
Did not need to file a claim.
Before Trip
Very efficient, prompt in response. I selected this carrier is for its value and high rating.
During Trip
Since our trip went smoothly, I had no need to contact this carrier
During Trip
Did not use.
Claim Process
N/A