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Trips Protected
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SINCE 2004
207,639
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AVG. MONTH
1,217
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • “
    Generali Global Assistance policy: Custom

    Claim Process
    I have not received a response to my claim yet so I cannot answer this part.

    F from NJ
    Review Received: August 24, 2012
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    “
    Generali Global Assistance policy: Custom Luxe

    During Trip
    Didn't need.

    Claim Process
    No claim made.

    Paula from TX
    Review Received: August 23, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    N/A

    Claim Process
    N/A

    Judith from MO
    Review Received: August 20, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    All done on line, so had no direct contact with anyone.

    During Trip
    Again,no contact.

    Claim Process
    No claim.

    Scott from CO
    Review Received: August 17, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    Fortunately didn't need anything.

    John from WI
    Review Received: August 17, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    great information

    Miranda from NJ
    Review Received: August 16, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    During Trip
    No service used

    Donald from AL
    Review Received: August 15, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    During Trip
    Fortunately, I had no need to use their services.

    Ward from WA
    Review Received: August 13, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    Didn't have need to contact carrier

    Claim Process
    Not applicable

    Jackie from CA
    Review Received: August 11, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    During Trip
    did not need to use

    Claim Process
    no claim

    Catherine from NY
    Review Received: August 11, 2012
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    0 out of 0 people found this review helpful
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Last updated: September 23, 2026