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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,126
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AVG. MONTH
1,431
Total Reviews
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SINCE 2004
5,175
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,175 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3112
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • “
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Our trip was cancelled! We scheduled a new trip for September 21st thru October 2nd 2012. We took this insurance policy and applied it to the new trip. Because the trip cost went up etc. we had to pay an additional fee of almost as much as the original price for the insurance. Not sure that was cool but we need travel insurance.

    Traveler from MO
    Review Received: May 23, 2012
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    “
    Generali Global Assistance policy: Custom

    During Trip
    Did not use the service during the trip

    Claim Process
    Did not make a claim

    Charlie from WA
    Review Received: May 18, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    Graet value for the money. Excellent recommendations.

    During Trip
    We di not have to contact the insurance carrrier.

    Diane from FL
    Review Received: May 18, 2012
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    “
    Generali Global Assistance policy: Custom

    Before Trip
    They were very efficient.

    JEANNE from WA
    Review Received: May 16, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Claim Process
    No claim was or will be made.

    Rosemary from PA
    Review Received: May 14, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    Did not use any insurance during the trip

    Claim Process
    No claims made

    Sophia from OR
    Review Received: May 11, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    I didn't need to use any part of this insurance policy.

    Jose from CA
    Review Received: May 10, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Flawless, no problems

    During Trip
    Did not use.

    Claim Process
    No claims

    Dana from OR
    Review Received: May 7, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    didn't ocntact or use

    Mary from NY
    Review Received: May 3, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    Didn't use insurance during trip

    Claim Process
    Didn't submit claim

    Cynthia from CA
    Review Received: April 30, 2012
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    0 out of 0 people found this review helpful
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