See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Before Trip
Carrier answered all my questions before our trip which made me
Feel more at ease
Claim Process
I did not have to file a claim
Before Trip
I can only speak as to booking the trip ins. since I had no problems or claims. Can't rate your competency in handling claims but feel the ins. is worth the money for most travels.
During Trip
Had no problems thus no need to contact you.
Claim Process
Not applicable.
Before Trip
Fortunately I didn't need to have any significant contact with the carrier, but Squaremouth did a great job on price and service
During Trip
no need to contact
Claim Process
no need for claim
During Trip
No comment. Didn't use the service. Didn't need it!
Before Trip
Easy, straightforward process
Before Trip
Easy, reasonably priced, no hassle, no headaches!
During Trip
Since I did not encounter any medical emergencies I can only comment on how easy and economical it was to purchase my travel insurance through SquareMouth. I saved hundreds of dollars!
Claim Process
No claims...
Before Trip
Always fabulous.
During Trip
Had no need to use any of the above.
Claim Process
No claims.
Last updated: September 23, 2026