Trips Protected
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SINCE 2004
207,639
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AVG. MONTH
1,217
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
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    251
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  • Generali Global Assistance policy: Custom

    Before Trip
    Carrier answered all my questions before our trip which made me
    Feel more at ease

    Nick from ID
    Review Received: August 10, 2012
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    Generali Global Assistance policy: Custom

    Claim Process
    I did not have to file a claim

    Margaret from WV
    Review Received: August 9, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    I can only speak as to booking the trip ins. since I had no problems or claims. Can't rate your competency in handling claims but feel the ins. is worth the money for most travels.

    During Trip
    Had no problems thus no need to contact you.

    Claim Process
    Not applicable.

    mike from AR
    Review Received: August 8, 2012
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Fortunately I didn't need to have any significant contact with the carrier, but Squaremouth did a great job on price and service

    Malcolm McD from MA
    Review Received: August 8, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    During Trip
    no need to contact

    Claim Process
    no need for claim

    samuel from FL
    Review Received: August 7, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    No comment. Didn't use the service. Didn't need it!

    Katherine from CA
    Review Received: August 7, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Easy, straightforward process

    Peter from CA
    Review Received: August 6, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Easy, reasonably priced, no hassle, no headaches!

    During Trip
    Since I did not encounter any medical emergencies I can only comment on how easy and economical it was to purchase my travel insurance through SquareMouth. I saved hundreds of dollars!

    Claim Process
    No claims...

    Laurel J from OH
    Review Received: August 5, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Always fabulous.

    Linda from AZ
    Review Received: August 5, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Had no need to use any of the above.

    Claim Process
    No claims.

    Sharon from MO
    Review Received: August 3, 2012
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    0 out of 0 people found this review helpful

Last updated: September 23, 2026