Trips Protected
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SINCE 2004
207,639
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AVG. MONTH
1,217
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
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    1049
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    438
  • 2
    139
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    251
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  • Generali Global Assistance policy: Custom

    During Trip
    Did not use this service.

    Claim Process
    Did not use this service.

    Harold from OH
    Review Received: August 3, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    I had no direct contact with the insurance carrier, everything was handled through the Travel Agent.

    During Trip
    We did not have to use any service provided by the insurance carrier.

    Claim Process
    Did not use any of the above services.

    David D Sweda from PA
    Review Received: July 31, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Standard procedure. Nothing unusual. I purchased extra $500,000 protection from the parking company, for 2 bucks.

    During Trip
    There were no emergencies or calls.

    The fact, that the company was fro San Diego, was re-assuring.

    Claim Process
    There was no claim.

    John from CA
    Review Received: July 31, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Service, including responding to my difficult questions, was excellent.

    During Trip
    We did not use any service during our trip.

    Claim Process
    There are no claims.

    Corinne from CA
    Review Received: July 30, 2012
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    Not used at all; no comment to make.

    Claim Process
    No claim made.

    LJ from IN
    Review Received: July 30, 2012
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    Generali Global Assistance policy: Custom

    During Trip
    Did not have to use the service.

    David from MO
    Review Received: July 29, 2012
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    No service needed during trip.

    Claim Process
    No claim required.

    Raleigh from TN
    Review Received: July 28, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    I don't think I would buy Trip Insurance if you were not so helpful. Thanks!

    Willis from NC
    Review Received: July 28, 2012
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Everything was fine. It was an easy purchase and the terms seemed great. I had no issues that would require claim service during the trip, so it is hard to rate some of these factors.

    During Trip
    Didn't need to contact them at all so can't rate these factors

    Claim Process
    No claims were made.

    Bruce from VA
    Review Received: July 28, 2012
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    No contact made, didn't have any situation that required it.
    We are thankful for that. Good peace of mind.

    Robert from FL
    Review Received: July 27, 2012
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Last updated: September 23, 2026