See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
During Trip
did not use
Claim Process
no claim
Before Trip
We had no problems on our trip and it was encouraging to know that we had coverage should something have happened.
Claim Process
Not applicable
Before Trip
Policy documents were emailed promptly upon purchase at squaremouth. We had no reason to interact with agents of the company, so quick receipt of the policy documentation was the extent of "customer service."
During Trip
We did not need to use customer service during the trip, fortunately.
Claim Process
We filed no claim.
Before Trip
Received timely documentation and the trip went smoothly so we had no need to utilize insurance.
Before Trip
The customer service representative answered my questions which helped me understand the policy. She was very helpful.
Before Trip
Buying the policy was quick and easy on Squaremouth.
Before Trip
I think you have a marvelous service and would not use any other means of obtaining trip insurance.
During Trip
N/A
Claim Process
N/A
During Trip
I had no need for the insurance so I can't comment on the service during the trip
Claim Process
I had no claims so I cannot comment
During Trip
did not have any need to contact the carrier during the trip
Claim Process
claim was just submitted
Before Trip
Since medicare does not cover a person outside the U.S., it is comforting to know that there is a quick place that we can purchase some medical insurance for emergencies that may crop up unexpectedly.
Last updated: September 23, 2026