Trips Protected
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SINCE 2004
207,639
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AVG. MONTH
1,217
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • Generali Global Assistance policy: Custom

    During Trip
    did not use

    Claim Process
    no claim

    Ellen from MD
    Review Received: July 22, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    We had no problems on our trip and it was encouraging to know that we had coverage should something have happened.

    Claim Process
    Not applicable

    Jo Ann Palmer from MI
    Review Received: July 22, 2012
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Policy documents were emailed promptly upon purchase at squaremouth. We had no reason to interact with agents of the company, so quick receipt of the policy documentation was the extent of "customer service."

    During Trip
    We did not need to use customer service during the trip, fortunately.

    Claim Process
    We filed no claim.

    David from MD
    Review Received: July 22, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Received timely documentation and the trip went smoothly so we had no need to utilize insurance.

    Charles from CA
    Review Received: July 20, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    The customer service representative answered my questions which helped me understand the policy. She was very helpful.

    Nancy from MD
    Review Received: July 19, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Buying the policy was quick and easy on Squaremouth.

    Mary from FL
    Review Received: July 17, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    I think you have a marvelous service and would not use any other means of obtaining trip insurance.

    During Trip
    N/A

    Claim Process
    N/A

    Lance& Barbara from FL
    Review Received: July 12, 2012
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    I had no need for the insurance so I can't comment on the service during the trip

    Claim Process
    I had no claims so I cannot comment

    Jean from MN
    Review Received: July 12, 2012
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    did not have any need to contact the carrier during the trip

    Claim Process
    claim was just submitted

    Michael from CA
    Review Received: July 12, 2012
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Since medicare does not cover a person outside the U.S., it is comforting to know that there is a quick place that we can purchase some medical insurance for emergencies that may crop up unexpectedly.

    Daniel from CA
    Review Received: July 11, 2012
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Last updated: September 23, 2026