Generali Travel Insurance Reviews

During Trip
Your CSR Courtney is taking responsibility for answering my question to her after I got back home: "Why was I not able to get through to the emergency 24/7 phone service when I called twice on Sunday evening March 18 (Eastern time) while I was in Cairo having problems with my airline connections?" She called back after three days to report they're still looking into it.
I called twice using Skype from the Cairo airport (between 3 and 4 AM, Cairo time)and both times the number auto-answered but I was kept on hold for 10 mins the first time and 20 minutes the second without any human response.

Before Trip
I talked to a customer service representative before deciding which insurance policy was best suited to our needs. The respresentative was extremely informative, patient and helpful. I was very pleased.

During Trip
Thankfully, I did not need any services suring our trip.

Claim Process
No claims were needed.

Before Trip
I was very pleased with the customer care when I purchased this insurance. I have purchased insurance through other companies but foun yours to be a lot cheaper. I will definately contact you in the future to purchase insurance when I travel.

During Trip
I did not have to call you during my trip so these questions dont apply

Claim Process
no claim

During Trip
The insurance coverage provided for $500 in emergency cash. Because of a theft I did try to use this service. It took multiple calls and over 5 hours for the inurance company to discover that funds could not be transferred into that country after all (country regulations). I would expect the company to know this up front, since they are aware of the country(ies) to which you are travelling. Hardly a life threating issue, but an annoyance nevertheless.

Before Trip
The documentation arrived quickly and they provided all the contact information I would need if I had to make a claim.

During Trip
I didn't have to contact them for anything during the trip.

Claim Process
I did not make a claim.

Before Trip
Did not really need the insurance, but was glad to have it.

During Trip
None of these is applicable. No contact or needs during trip.

Claim Process
N/A

During Trip
We fortunately did not need to use our insurance carrier during our cruise so I cannot comment on these questions.

During Trip
N/A- no contact during trip

Claim Process
N/A- No claim filed

Before Trip
Very helpful and clear on the coverages

During Trip
I didn't need to use any of the services ,but the peace of mind is worth the small cost