Trips Protected
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SINCE 2004
207,639
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AVG. MONTH
1,217
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    139
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  • Generali Global Assistance policy: Custom Luxe

    During Trip
    Didn't need to use the insurance.

    Allen from IA
    Review Received: June 27, 2012
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    the web site was easy to use and very instructive

    During Trip
    did not have to use the insurance which is good right/

    Peter from WA
    Review Received: June 26, 2012
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    Generali Global Assistance policy: Custom

    During Trip
    Did not use the service during the trip.

    Helene from FL
    Review Received: June 26, 2012
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    Generali Global Assistance policy: Custom

    During Trip
    Thankfully we did not need to use our travel insurance.

    Anne from NY
    Review Received: June 24, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    Overall, very satisfied with support provided in decisions related to our travel insurance purchase and the coverages provided by the policy..

    During Trip
    We experienced no issues that would have required us to contact the carrier over the duration of our trip.

    Claim Process
    We made no claims against the policy we purchased but rate our experience in the research and purchase of appropriate coverages as 'highly satisfied'.

    Stan from VA
    Review Received: June 18, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    The website is easy to navigate and get a quote.

    Eve from WA
    Review Received: June 18, 2012
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    Generali Global Assistance policy: Custom

    During Trip
    Had no issues which required contacting insurer.

    Claim Process
    No claim filed.

    peter from OH
    Review Received: June 16, 2012
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    We had the insurance in place, but thankfully, we did not have to use it. So, no contact with the insurance carrier during our trip, hence no comment

    Marlene from BC
    Review Received: June 15, 2012
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    Generali Global Assistance policy: Custom

    Before Trip
    All I can speak to is the customer service while purchasing plan...helpful, informative and found a plan that fit my needs...grateful, I did not need it!!!

    Joyce from VT
    Review Received: June 13, 2012
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    Generali Global Assistance policy: Custom

    During Trip
    Did not need the insurance during our trip.

    Claim Process
    Did not need to file a claim.

    Christine from CA
    Review Received: June 8, 2012
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    0 out of 0 people found this review helpful

Last updated: September 23, 2026