Generali Travel Insurance Reviews

During Trip
N/A- no contact during trip

Claim Process
N/A- No claim filed

Before Trip
Very helpful and clear on the coverages

During Trip
I didn't need to use any of the services ,but the peace of mind is worth the small cost

During Trip
na

Claim Process
na

Before Trip
I did not have any personal contact with customer service

During Trip
Had no contact

Claim Process
Did not file a claim

Before Trip
Did not have to use the insurance

Before Trip
did not have any contact with customer service except for receiving my policy via email which was very timely

Claim Process
Called to see if I was covered for a trip delay due to a mechanical problem on the ship which was the original cause of delay in the trip. Then a death occured onboard which caused cancellation of our visit to the next port. The rep didn't seem to know the answer and had to refer to the policy which had no clear explanation of this type of situation. Although I did not incur any additional costs due to cancellation of the next port, we were forced to stay onboard until the death investigation was complete and we were not able to get the full day at the port we were delayed at. I was surprised to be told there is no restitution for that given we did not get the full trip in. I have been told many insurance companies do cover these type of incidents and is a good reason to have insurance....just not this company I guess :(

Before Trip
It was all very smoothly done by e-mail.

During Trip
Didn't claim, so no comment

Claim Process
Didn't claim

During Trip
NA

Claim Process
NA

Before Trip
Honestly, I'm glad I didn't have the need to utilize my medical insurance, but it was very satisfying to have prompt notification of insurance and the confidence that having my possible medical needs covered.

During Trip
did not need to use it