Generali Travel Insurance Reviews

Before Trip
Very efficient, prompt in response. I selected this carrier is for its value and high rating.

During Trip
Since our trip went smoothly, I had no need to contact this carrier

During Trip
Did not use.

Claim Process
N/A

Before Trip
They were somewhat vague in their response to specific questions I asked about health insurance benefits.

During Trip
no contact during trip

Claim Process
claom not submitted yet. I am awaiting the forms that are being sent to me.

During Trip
did not have to use it

During Trip
I fortunately didn't have to use the emergency line or contact the carrier for customer service during our trip.

Claim Process
I did not make a claim

During Trip
We did not contact them until we returned home which was 4 days prior to our original completed vacation. We contacted them on May 16 and we received the claims form on the 17th of May.

Claim Process
We have not submitted a claim this far because we are waiting for the hospital expenses.

Before Trip
I didn't receive the documentation in the mail before leaving for my trip, so I contacted the insurance company and they sent the papers to me as an attachment to my email.

During Trip
I haven't used my insurance

Before Trip
I am thankful I did not have to file a claim. Just knowing I had insurance made me feel good.

During Trip
Just knowing it is there when I need it is a good feeling

Claim Process
I did not need this.

Before Trip
Difficult to rate customer service as policy was purchased online, however, navigating site to find what I wanted was easy.

During Trip
Did not use any service during my trip so these questions aren't applicable.

Claim Process
Did not make a claim so these questions aren't applicable.