Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
During Trip
Thankfully we didn't need to contact the insurance carrier.
Before Trip
Policy arrived with names and addresses transposed. Correction was promised after one call to the carrier - but no confirmation was rec'd. A second call and long waits were required before it was straightened out.
During Trip
Though initial quick response I was not satisfied with the time lapse in follow up correspondence.
Claim Process
This was a medical emergency and any delays are emotionally stressing
During Trip
No interaction during the trip
Claim Process
No claim
During Trip
Didn't use during trip
Before Trip
VERY SATISFIED WITH THEIR ASSISTANCE IS DETERMINING THE BEST POLICY TO SUITE MY NEEDS. VERY GOOD CUSTOMER CARE.
Before Trip
Price was the most reasonable. Good coverage. Quick email response sending plan upon purchase. Clear instructions as to how to handle / who to contact in case a claim was necessary.
During Trip
Fortunately, did not need to have contact with carrier during trip.
Claim Process
Had no claim.
During Trip
We had no contact with them, none was necessary.
Claim Process
No claim necessary.
Before Trip
no problems. no claims. nothing to report
During Trip
never used, never contacted.
Before Trip
We had a wonderful visit to Pennsylvania and enjoyed good health with great satisfaction that we knew we were well protected by your insurance.
Thank you so much.
During Trip
Did not need to use the Help Line!