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Trips Protected
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SINCE 2004
207,639
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AVG. MONTH
1,217
Total Reviews
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SINCE 2004
5,265
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,265 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3169
  • 4
    1049
  • 3
    438
  • 2
    139
  • 1
    251
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  • “
    Generali Global Assistance policy: Custom

    During Trip
    didn't ocntact or use

    Mary from NY
    Review Received: May 3, 2012
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    “
    Generali Global Assistance policy: Custom

    During Trip
    Didn't use insurance during trip

    Claim Process
    Didn't submit claim

    Cynthia from CA
    Review Received: April 30, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Claim Process
    I haven't made my claim yet. I will be doing that today.

    Caroline from OR
    Review Received: April 25, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    nil

    During Trip
    I did not have any contact with the Company during my trip

    Claim Process
    I did not make any claim

    Carson from ON
    Review Received: April 22, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    All questions answered thoroughly and all details given to me satisfaction.

    Carolyn from CA
    Review Received: April 22, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    We have used service befo and made a claim. The service was excellent.

    During Trip
    No contact during the trip.

    Robert from OR
    Review Received: April 21, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    Everything was completed satisfactorily online in a minimal amount of time.

    During Trip
    I had no need to make contact during my trip.

    Lisa from CA
    Review Received: April 21, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    Only reason I didn't rate them 5's is that I really had very little contact with them. But overall there were no problems.

    During Trip
    Again no need to contact.

    Claim Process
    No claim.

    Kimberly from TX
    Review Received: April 19, 2012
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    It was good to know I was covered for most all possible eventualities. Glad I didn't have to use that cover but it does give peace of mind to know I have protection in case.

    Melissa from WA
    Review Received: April 19, 2012
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    0 out of 7 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    Did not need them :)

    Nigel from NJ
    Review Received: April 19, 2012
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    0 out of 0 people found this review helpful
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Last updated: September 23, 2026