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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,174
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AVG. MONTH
1,425
Total Reviews
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SINCE 2004
5,177
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,177 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3114
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • “
    Generali Global Assistance policy: Custom

    Before Trip
    I appreciated your helpfullness and answering all of my questions.

    During Trip
    Your website was helpful also. I was a first-time traveller to S.E. Asia and had questions.

    Cheryl from IN
    Review Received: August 8, 2011
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    “
    Generali Global Assistance policy: Custom

    Claim Process
    When I called in to inquire about making a claim, the rep was very helpful. I called in another time for status on claim and again the rep was very friendly and helpful.

    Diana from OH
    Review Received: August 1, 2011
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    “
    Generali Global Assistance policy: Custom

    During Trip
    Did not have use it.

    Pamela from MI
    Review Received: July 30, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    Fortunately, there was no need to contact the insurance carrier.

    Claim Process
    I didn't have a claim.

    Kari from FL
    Review Received: July 25, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    Having the coverage gave us comfort on the trip that our rip investment was protected against the "unknown".

    LIANE from CA
    Review Received: July 22, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    not applicable

    unknown from WA
    Review Received: July 21, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    more examples of what coverages the policy covers under various circumstances.

    Jorge from FL
    Review Received: July 20, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Excellent service, and ease of use

    Alice from CA
    Review Received: July 17, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    All of my questions were answered and I wasn't on hold for ages when I called.

    Deborah from FL
    Review Received: July 14, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    We had good service.

    During Trip
    didn't use.

    Randy from IA
    Review Received: July 14, 2011
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    0 out of 0 people found this review helpful
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