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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,174
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AVG. MONTH
1,425
Total Reviews
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SINCE 2004
5,177
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,177 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3114
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • “
    Generali Global Assistance policy: Custom Luxe

    During Trip
    did not have to use the insurance

    Barbara from NY
    Review Received: June 7, 2011
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    “
    Generali Global Assistance policy: Custom

    Before Trip
    had no contact

    During Trip
    had no contact

    Claim Process
    did not put in a claim

    Michelle from NC
    Review Received: June 6, 2011
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    “
    Generali Global Assistance policy: Custom Luxe

    During Trip
    Did not need customer service during the trip

    Claim Process
    Did not need to file a claim. Have used this carrier but have no claim experience to relate to. Just as well.

    Dick M from CA
    Review Received: June 4, 2011
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    “
    Generali Global Assistance policy: Custom Luxe

    During Trip
    didn't use during trip

    Claim Process
    didn't file a claim

    Michael from AL
    Review Received: May 29, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    did not use

    lisa from MA
    Review Received: May 29, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    We had to cancel the trip due to ski accident

    Claim Process
    Absolutely no issues arose with the carrier. They cut a check with no delays.

    Nicholas from MT
    Review Received: May 26, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Claim Process
    didn't have a claim.

    lisa from ME
    Review Received: May 24, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    easy - compared carriers and policies all on line.

    During Trip
    didn't have to use ins.

    Claim Process
    no claim

    Linda from CA
    Review Received: May 23, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    During Trip
    Because there were no issues, I had no reason to contact the insurance carrier.

    Timothy from WA
    Review Received: May 22, 2011
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    The website was very good so that I could make my choice and easily make a payment. It gave sufficient information if I needed more information or needed to make a claim.

    During Trip
    Fortunately we didn't need to use it.

    Claim Process
    Fortunately we didn't need to use it. But we were glad to have it incase something went wrong.

    Sue Ellen from CA
    Review Received: May 20, 2011
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