Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,174
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AVG. MONTH
1,425
Total Reviews
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SINCE 2004
5,177
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,177 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3114
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • Generali Global Assistance policy: Custom

    Before Trip
    Easy to understand policy online service. Always there to help if there are questions.

    During Trip
    Did not use any services during the trip.

    Claim Process
    No claims made.

    Robert from WA
    Review Received: May 19, 2011
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    Generali Global Assistance policy: Custom

    During Trip
    Did not have to use any services.

    Don from IL
    Review Received: May 15, 2011
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Joshua Walker was really helpful and knowledgable. He explained the fine print completely and helped me figure out just which policy to buy. I have recommended him/Squaremouth to friends.

    Karin from CA
    Review Received: May 12, 2011
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    Generali Global Assistance policy: Custom

    Before Trip
    The policy provided good coverage for the money. Easy to understand and buy.

    Tom Z from FL
    Review Received: May 10, 2011
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Had to make a minor date change, and they were very easy to work with.

    J.C. from DC
    Review Received: May 8, 2011
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    didn't have any occasion to make contact after the puchase of coverage

    Claim Process
    no claim filed

    Gary from WA
    Review Received: May 7, 2011
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    first time using your service; everyone was very helpful; appreciated the comparison shop and will use again

    During Trip
    did not need to sue services so unable to rate these points

    Claim Process
    did not file a claim

    traveller from OH
    Review Received: May 6, 2011
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    I did not need any help.

    Claim Process
    No claim

    yunclem from NY
    Review Received: April 27, 2011
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    Generali Global Assistance policy: Custom

    Before Trip
    The big plus is how squaremouth presents all the information. It is a snap to find a policy, feel good about it and have everything at your fingertips.

    During Trip
    Did not need to contact them during my trip - everything went smoothly, no need for insurance.

    Claim Process
    Did not need to make a claim.

    Joan from CA
    Review Received: April 26, 2011
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Did not need the coverage but was happy to have it at a reasonable cost. Thanks.

    During Trip
    Did not need to use

    Claim Process
    did not use

    michael from FL
    Review Received: April 26, 2011
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    0 out of 0 people found this review helpful