Generali Travel Insurance Reviews

Before Trip
I did not have to use it.

Claim Process
No claims

During Trip
I spoke with a claims rep during the time my return flight was delayed and she said she would send me claim forms but a whole week went by and I never received anything.

Claim Process
I finally called the insurance company back today and they told me they will email the claim forms to me. I will rate the service as soon as my claim is finished.

Before Trip
I never contacted anyone until I had to put in a claim, so am unable to give a rating.

Claim Process
The claim form was mailed yesterday March 8th, 2011 and still pending...so for now am unable to give you a fair rating.

Before Trip
I loved how the website allowed me to compare different policies.

During Trip
Didn't need to contact anyone during the trip (fortunately!)

Before Trip
Everything was done online so I had no other interaction with the company

During Trip
I used no services during the trip

Claim Process
Not applicable

Before Trip
After I purchased the insurance, I read some comments about CSA that I'm not sure I'll purchase from them again.

Before Trip
Very prompt service.

During Trip
I called the hotline to report lost baggage and to ask for assistance. I was charged $203.00 for those calls by my hotel.
I actually called to report a trip delay because of the blizzard in New York and a second time to report lost luggage.
The customer relations persons I spoke to were polite and tried to be helpful.
I cannot rate the company because I am waiting to a response to my claims.

Claim Process
I would prefer to complete this survey after I have finished dealing with the company

Claim Process
no claim

During Trip
All is good but know that we had no problems that caused us to use our insurance on this trip.

Claim Process
No claim

Before Trip
THE COMPARISON WITH OTHER COMPANIES WAS VERY HELPFULL IN DECIDING WHOM TO CHOOSE.