Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,174
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AVG. MONTH
1,425
Total Reviews
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SINCE 2004
5,177
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,177 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3114
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • Generali Global Assistance policy: Custom

    Before Trip
    did not have to use the insurance so I really don't known how they are in you put in a clame.

    During Trip
    did not use any of the above.

    Claim Process
    again did not use

    Debbie Ippolito from FL
    Review Received: December 7, 2010
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    Didn't need to call.

    Claim Process
    There was no claim.

    Mopsey from CA
    Review Received: November 30, 2010
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Not required

    Claim Process
    Not required

    Ed from OH
    Review Received: November 28, 2010
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    Generali Global Assistance policy: Custom

    During Trip
    No transaction required during trip.

    Claim Process
    Claim is in process. I expect it will be handled in an expeditious manner.

    Al from OH
    Review Received: November 26, 2010
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    Generali Global Assistance policy: Custom Luxe

    Claim Process
    I cannot complete this because I am waiting to make a claim with Securehorizons prior to making claim with CSA.

    John from HI
    Review Received: November 25, 2010
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    N/A

    Shad from CA
    Review Received: November 18, 2010
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Didn't need to use customer service during our trip

    Dianne from MD
    Review Received: November 14, 2010
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    Generali Global Assistance policy: Custom

    Before Trip
    I bought travel insurance for many years mainly for health insurance and evacuation. Sending a couple of papers and booklets do not qualifybas far as I am concerned sufficient to give me peace of mind when I travel because I do not know If I am insured or not, not having to use this coverage, thank God and Buddha, when I travelled. Seeing some fellow travellers stuggling to get help made me worry

    During Trip
    same as above

    Claim Process
    I did not have any claims this time but in April 2010, I also bught travel Insurance through the Net, probably with CVS but not re'insured with you, I had problem of getting my hotel bills paid due to the volcanic eruption in Icelend delaying my flight from Paris for one week

    john tony from TX
    Review Received: November 13, 2010
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    Generali Global Assistance policy: Custom

    During Trip
    I had no need to contact the insurance carrier during my trip.

    Claim Process
    I did not submit a claim

    Mary Martia from NM
    Review Received: November 11, 2010
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    No service needed.

    Claim Process
    No claims

    Delray from NY
    Review Received: November 10, 2010
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    0 out of 0 people found this review helpful