Generali Travel Insurance Reviews

After choosing this policy I found that the cruise line policy would have been cheaper to purchase. I called you with the intention of buying an annual policy which I have been doing for several years now and was told that since I’m 76 years old that I’m to old to insure for an annual policy. Of course I think that’s discrimination since I’m in excellent health and have never filed a claim in all my travels.

Love this site. It is easy to use, customer service for getting further information was great!

I had no need for a claim.

Expensive but the customer service helped me plan and combine several countries on my trip.

We planned to take a trip to China on 10/31/2024 but did not make it.
We then asked Generali to revise the coverage from 10/31-11/07/2024 to 11/5 -11/29/2024. They complied but increased the premium from $373.48 to $405.30. We accepted it.
Unfortunately, we didn't make the journey on 11/5 either due to visa issues.
Again, we immediately reported to Generali the incident, and asked them to put our policy which was all paid for, in the back burner until we can reschedule the trip within a year. In the meantime, we will not make any claim.
When it is time to travel, we will certainly notify Generali to revive our protection plan.
Thank you for your attention and help. Happy Thanksgiving!
Wen Lin and Loshan Lee 11/27/2014

The entire experience has been terrible. I will never purchase Generali insurance coverage again. The claims rep was rude and fishing for reasons to deny my claim. Once I submitted additional information to substantiate my claim, I received no response back. I will need to continue following up.

I had difficulty contacting the 24 hour number multiple times. Once we were in touch they were responsive to me emails.

My conversation with an agent concerning filing a claim was a good one. He was helpful and considerate. Just need to accumulate all the paperwork including those from the tour company.

Very simple process; claim was paid within 10 days of filing.

Did everything online. They let me know promptly what I was missing. I was able to provide info they desired in the correct format and the claim went through. Very satisfied.

I purchased the policy a few months prior to the planned trip. Unfortunately we had to cancel the trip two weeks prior to the departure date for an acute orthopedic issue. Our separate cancellation policy paid for the loss. I contacted the Generali Global two weeks prior to the trip and they said they will not refund any of the cost even though our trip was cancelled and we no longer had a insurable trip. They said to send an email and I did, but this was totally ignored despite me sending twice.
In summary I paid for medical (only) insurance for a trip we did not take and therefore was not an insurable event. The fact that they ignored the email is more upsetting.
I would never purchase from them again and hope you will follow through with them on the lack of response. I do not believe that I should pay for a policy we could never use.