Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
After signing up, no details were sent until I called 800 number.
Barry from NJReview Received: June 11, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Barry. You should have received an email from us containing your plan details. If you have any further questions, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com. Thank you for your purchase!
“Generali Global Assistance policy: PreferredFiling the claim was easy. I received my compensation 6 hours after I filed it.
shelley from NVReview Received: June 10, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat’s great to hear, Shelley! We strive to exceed customer expectations. Thank you for choosing to #TravelSmarter and for your review.
“Generali Global Assistance policy: PreferredOverall, GGA has been very helpful and responsive, particularly the Travel Assistance team members.
I did find the initial Call Center telephone system difficult to navigate, but once I was assigned a case #, the experience improved.
Exceptional service was provided by Ana M at GGA and Angela at GMMI.Kathryn from GAReview Received: June 9, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your review, Kathryn. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: PreferredI am waiting for the claim from Aetna to file the claim with G.G.A. Experience is good. If needed, I will use them again.
xxx from PAReview Received: June 9, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Frances. Thanks so much for sharing your experience and choosing to #TravelSmarter. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: PremiumIt was so easy to find and apply for the travel insurance coverage I wanted. The online process is awesome. I am a repeat customer and will continue to use Generali Global Assistance for my travel insurance needs.
BETTY from NCReview Received: June 8, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Betty. We love our loyal travelers, and hope to retain you as a customer for many years to come!
“Generali Global Assistance policy: StandardI had cause to call customer service and the representative was very rude and actually yelled at me on the phone. Zero faith that I would get help from this company if I needed it. Read the fine print. Buyer beware.
Denise from NVReview Received: June 6, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceAt Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service representative that worked with you to improve. We appreciate your feedback and your business, Denise.
“Generali Global Assistance policy: Standardeasy to acquire travel insurance with squaremouth. Generali offers lots of necessary accessory insurance add-ons like var rental coverage, extra life insurance coverage for the trip, etc. Very easy and satisfying experience.
Steve from NCReview Received: June 5, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Steve. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardI intend to file a claim but miss placed the reference to the real company to file with since Square Mount is only the facilitator for purchasing the insurance I needed.
Gerald from CAReview Received: June 5, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Gerald. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-541-3522 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: PreferredEasy to understand policy. Customer service answered all questions.
sharon from AZReview Received: June 5, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Sharon. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardWe had to cancel our trip because I had a traumatic brain bleed and needed emergency surgery. I have a claim pending with Generali which they are very slow in reviewing. It seems like an obvious claim to accept. I am irate with Generali.
Leonard from NYReview Received: June 2, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe value your input, Leonard. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the requested documentation. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
Last updated: September 15, 2026