Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,174
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AVG. MONTH
1,425
Total Reviews
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SINCE 2004
5,177
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,177 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3114
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • Generali Global Assistance policy: Custom

    During Trip
    did not use "during" the trip.

    Diana from CA
    Review Received: November 8, 2010
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    I thought information displayed about the coverage and prices of the various carriers was very helpful, and made it far easier for me to make a decision about the coverage I wanted.

    During Trip
    Fortunately, I did not need to ask for help or make a claim. I was very glad to have the insurance, however, since we were in France during the recent wave of strikes, and I had doubts as to whether we would get to where we were supposed to be by train, or whether, for that matter, we would get out of France when we were supposed to. So it gave me piece of mind to know I had the insurance.

    Judith Ann from CA
    Review Received: November 1, 2010
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    Generali Global Assistance policy: Custom

    Before Trip
    Website was easy to navigate and although I didn't have to use the insurance I felt secure knowing it was there.

    Deborah from GA
    Review Received: October 29, 2010
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    Generali Global Assistance policy: Custom

    Before Trip
    I can't really say anything because, fortunately, I didn't need to use it.
    Thanks.

    During Trip
    As I said before, I did not have a chance (thanks God) to use it.

    Faina from NY
    Review Received: October 20, 2010
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    Generali Global Assistance policy: Custom

    During Trip
    Didn't have to use the services provided

    Alfred from PA
    Review Received: October 14, 2010
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    Generali Global Assistance policy: Custom

    During Trip
    did not contact carrier during the trip

    Claim Process
    I am waiting for the claim form to arrive in the mail. I was offered an email form but had not re=viewed or deleted approx. 900 emails accumulated in my absense.

    Arthur from NY
    Review Received: October 12, 2010
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    Generali Global Assistance policy: Custom

    During Trip
    None apply. No need for any service.

    Claim Process
    N/A

    John from CA
    Review Received: October 11, 2010
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    Generali Global Assistance policy: Custom

    Before Trip
    Godd service and GOOD prices.

    During Trip
    NA

    Claim Process
    NA

    Thomas Z from FL
    Review Received: October 5, 2010
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    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Nice, clean deal.

    During Trip
    N/A did not need to use. This is a good thing.

    Claim Process
    N/A No claim.

    Mopsey from CA
    Review Received: October 5, 2010
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    Generali Global Assistance policy: Custom Luxe

    During Trip
    We had a medical issue arise during our trip but were unable to access the "hotline" because we had no access to a phone. I mean, we could have used the hotel phone, but we were told by the hotel that it would cost a lot of money to use their phones. We tried to go online to access something, but that did not work. We ended up going to a clinic on our own. I suppose that was our fault for not having a cell phone or a calling card, but that was frustrating. My advise - make sure you research phone access while in the foreign county or else you will not be able to get the immediate help this insurance offers.

    Tom from AZ
    Review Received: October 2, 2010
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