Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
During Trip
N/a
Before Trip
We were somewhat disappointed by the overall high price of the policy. However, that said we were happy that the policy covered pre existing conditions.
During Trip
We did not have to use the emergency Help hotline during our trip.
Claim Process
Did not make a claim.
During Trip
I did not use any of their services, so I cannot comment on how I would rate them during my trip
Claim Process
I did not file a claim so again I cannot comment
During Trip
all not applicable
Claim Process
na
During Trip
I didn't use any insurance services during the trip.
Claim Process
I didn't make a claim.
Before Trip
Agent was very helpful and answered all questions.
During Trip
Not in contact.
Claim Process
I did not make a claim.
Before Trip
They answered the phone and helped when I called to make sure we were covered.
During Trip
N/A
During Trip
Trip was un-eventful, we did not encounter any problems that was covered by the insurance.
Before Trip
Your rates were the best for what you offered and I recommended you to my two traveling companions. The only suggestion I would make is to let the customer know that rates go up the closer to the travel date. When I first inquired about the policy and when I purchased it the cost went up $60. I purchased it well in advance but had I known by waiting a little longer the cost would increase, I would have purchased it on the first inquiry; otherwise I will use you again as the policy provisions and cost were excellent
During Trip
N/A
Claim Process
N/A