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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,174
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AVG. MONTH
1,425
Total Reviews
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SINCE 2004
5,177
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,177 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3114
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • “
    Generali Global Assistance policy: Custom

    Before Trip
    excellent

    Sherwin from NY
    Review Received: July 29, 2010
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    “
    Generali Global Assistance policy: Custom

    During Trip
    I was unable to make the trip. I was concerned that they would put me through hoops to receive my refund but, fortunately, that was not the case. CSA confirmed everything I told them and there was no problem. I will use them again.

    Claim Process
    It was professionally handled without any upsets. I would use them again.

    Joan from AZ
    Review Received: July 27, 2010
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    Online Info supplied through Squaremouth and from the selected insurance carrier was great. I did not have to personally contact anyone.

    During Trip
    Fortunately, I did not need any help or claim so I can't shed any light on claim service.

    Claim Process
    Fortunately, I did not need any help or claim so I can't shed any light on claim service.

    George from NJ
    Review Received: July 23, 2010
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    We nevewr took this trip , it had to be cancelled for medical reasons, and I was told there would be no refund even although it was cancelled more than 30 days prior to departure. There will be no further trips, also due to medical reasons. I was disappointed I had to pay for insurance for nothing.

    During Trip
    Again, we did not take the trip, but paid for insurance for nothing

    Claire from CA
    Review Received: July 20, 2010
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    44 out of 49 people found this review helpful
    “
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    Went with you because you did my claim so well a year ago.

    During Trip
    Gave out your name to a few people on our trip to Costa Rica, since they were paying outrageous amounts per day for insurance.

    Claim Process
    Would certainly use you again!!

    Constance from WA
    Review Received: July 18, 2010
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    Received PDF copy of policy by email within one hour of confirmation of purchase from SquareMouth.

    During Trip
    Did not make any claims.

    Claim Process
    No claims made.

    Jill from CA
    Review Received: July 16, 2010
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    Fortunately, I did need to use the insurance...

    Jonathan from NY
    Review Received: July 14, 2010
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    I do not remember being offered extra insurance for car rental. I needed it, and would have signed up for it.

    Kelli from WA
    Review Received: July 12, 2010
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    0 out of 0 people found this review helpful
    “
    Generali Global Assistance policy: Custom

    Before Trip
    Response time to my purchase was quick and efficient. I copied the documents to carry with us and felt secure that we had good coverage in case of any exigencies.

    Israel from ID
    Review Received: July 6, 2010
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    “
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    No customer service interface required.

    During Trip
    No service required

    Claim Process
    No claim necessary

    Susan from CO
    Review Received: July 4, 2010
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    0 out of 0 people found this review helpful
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