Generali Travel Insurance Reviews

During Trip
had no contact during the trip

Before Trip
We had to make a quick change to our policy because of the strike with BA we had to leave earlier than expected. They easily updated our departure dates for coverage.

Before Trip
Really did not have customer service before our trip. Just received the policy via email

Before Trip
Never went on the trip because it was cancelled by the tour company. Called the insurance company to change the dates. They wanted to charge me 75% more just to change the dates on the already paid for policy.

Before Trip
The website was extremely easy to navigate and make an informed decision about the type of insurance we needed to purchase.

During Trip
I did not have a need to contact the insurance company during my trip

Claim Process
no claim made

During Trip
Not applicable

Claim Process
I called the claim in on March 4, but did not have all the documentation until later. The claim was mailed April 5, so I can't answer the above questions yet.

Before Trip
Luckily, I didn't have to use my insurance!!

Before Trip
I received prompt and friendly phone service and all my questions were answered.

Before Trip
The purchase response time was very good. We did not need to use the insurance during the trip, but were glad we had the insurance for peace of mind. Several people on our trip did need emergency hospital services.