Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,174
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AVG. MONTH
1,425
Total Reviews
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SINCE 2004
5,177
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,177 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3114
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • Generali Global Assistance policy: Custom

    Before Trip
    Although I don't believe I ever interacted with a live representative ( although the opportunity was always available), the site is set up so well that it is easy to find all the information one needs.

    During Trip
    Not needed during the trip.

    Agnes from NY
    Review Received: March 20, 2010
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    Generali Global Assistance policy: Custom

    Claim Process
    I had no claim.

    Ned from TX
    Review Received: March 2, 2010
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    documentation answered all my questions, so no reason to contact cutomer service

    Glen from WA
    Review Received: March 2, 2010
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    1 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    I found the information straightforward and easy to understand.

    During Trip
    I did not need to use customer service or the insurance carrier during my trip.

    Claim Process
    I am not submitting a claim.

    Marjorie from MN
    Review Received: March 1, 2010
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Not applicable

    James from MA
    Review Received: February 27, 2010
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    did not need any service, thank the goddess

    Elizabeth from RI
    Review Received: February 24, 2010
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    A great resource. Very fast. So glad we didn't need it.

    During Trip
    Never used.

    Paula from OK
    Review Received: February 21, 2010
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    since I didn't have to use the insurance,i don't know how good they are.But I will definitly use squaremouth again,i rely like the service you are providing by getting the best quote and will make sure the client are helped if they have a claim

    Astrid from IL
    Review Received: February 15, 2010
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Set up quickly and exactly what I wanted. Additional medical protection should we need it.

    Alyce from FL
    Review Received: February 15, 2010
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Every thing went smoothly.

    Janet from CA
    Review Received: February 4, 2010
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    0 out of 0 people found this review helpful