Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
203,174
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AVG. MONTH
1,425
Total Reviews
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SINCE 2004
5,177
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,177 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3114
  • 4
    1038
  • 3
    425
  • 2
    138
  • 1
    243
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  • Generali Global Assistance policy: Custom

    Before Trip
    Quick and easy without any complications

    During Trip
    Did not need the insurance

    Azzoi from NY
    Review Received: August 29, 2009
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Very professional and informative which quickly enabled me to finalize my insurance choice.

    Lawrence from AZ
    Review Received: August 24, 2009
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    No contact with insurance carrier

    Austin from WA
    Review Received: August 19, 2009
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    As in the past, Chris was extremely informative, personable and helpful.

    During Trip
    N/A as I didn't use the service

    Claim Process
    N/A

    Amy from MA
    Review Received: August 19, 2009
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Not used but glad to know it was available!

    Claim Process
    No claim needed.

    Barbara W. from NJ
    Review Received: August 13, 2009
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    nNo difficuties

    During Trip
    Had no reason to use insurance

    Joseph from FL
    Review Received: July 17, 2009
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    0 out of 1 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Although we didn't have any need for insurance, it gave us a peace of mind in case we did.

    SYLVIA from CA
    Review Received: July 15, 2009
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    Before Trip
    Everything was handled in a timely, accurate manner.

    During Trip
    I cannot answer questions 1 or 3, since neither applies.

    Claim Process
    This was a wonderful trip in every way- pre arrangements, cruise, and return, so no claim was ever considered.

    Donna Lynn from AZ
    Review Received: July 15, 2009
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom

    During Trip
    Had no contact with customer service during trip.

    Claim Process
    Had no claim.

    JoAnn from LA
    Review Received: July 11, 2009
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Custom Luxe

    Before Trip
    It took a little longer than I anticipated to receive our travel insurance cards.

    During Trip
    I did not use the insurance or any service while on the trip.

    Patti from IL
    Review Received: July 8, 2009
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    0 out of 3 people found this review helpful