Generali Travel Insurance Reviews

I was surprised how easy it was to apply. I will definitely use it agtain, the next time I travel.
Thank you,

Terrible service by Generali. They did not pay out for missing our flight due to cruise ship delays. They did not return my calls. Horrible experience. Will never use Generali again.

My trip was scheduled to begin on April 28, 2026. Unfortunately, on April 27, 2026, I experienced chest pain and was taken to the Emergency Room. After a thorough evaluation, the ER physician did not identify an immediate life-threatening condition but determined that I might have an underlying heart condition requiring further evaluation by a cardiologist. I was discharged with explicit medical instructions not to travel until I had been examined and medically cleared by a cardiologist. As a result, I had no choice but to cancel my trip.

On May 1, 2026, I promptly filed a trip cancellation claim with Generali and submitted all requested supporting documentation, including:
- The physician's statement explaining the medical reason for canceling my trip.
- Emergency Room records and hospital notes.
- Documentation showing the cancellation of my flights and hotel reservations.
- Any additional information requested during the claims process.

Despite providing all requested documentation in a timely manner, my claim has been subject to repeated and unnecessary delays. Over the past two and a half months, Generali has repeatedly requested documents that were already submitted, creating an unnecessary and frustrating cycle of duplicate requests rather than conducting a fair and timely review of my claim.

Even more concerning, at one point Generali denied my claim, stating that the documentation was insufficient. This decision was both unreasonable and unsupported, as the medical records clearly document my Emergency Room visit, the physician's assessment, and the medical recommendation that I should not travel until receiving clearance from a cardiologist. These documents directly support the reason for my trip cancellation and satisfy the documentation requirements for a covered medical cancellation.

As a policyholder who fulfilled every obligation under the claims process, I expected my claim to be handled professionally, fairly, and within a reasonable timeframe. Instead, I have experienced prolonged delays, repeated requests for documents already provided, poor communication, and an apparent failure to adequately review the evidence submitted.

I respectfully request that Generali conduct an immediate and thorough review of my claim based on the documentation already provided and issue a prompt determination. If any additional information is genuinely required, I ask that Generali clearly identify the specific documents needed rather than repeatedly requesting materials that have already been submitted.

My experience has been extremely disappointing. Based on the handling of my claim, I cannot recommend Generali to other travelers seeking reliable travel insurance. I hope this complaint will encourage Generali to improve its claims handling process and provide the level of service that policyholders reasonably expect.

Second time I'm using a square mouth to order travel insurance is very easy actually, my friend purchased it for me. She used it last year as well.

I have been unable to talk personally with anyone about filing the claim. Your AI bot does not understand Representative and forms are not going through in my email. Johana Cherry is my contact ,

It was very difficult to file a claim as I did not have foxfire search engine. I had to photograph many of documents even though they were emails. I called for help and I was told I must get foxfire in order to file a claim. The agent did not give me any alternatives except I could try and file a paper/ mail in claim but would not help me find how to get it. Instead, I was disconnected/ hung-up on. I had to use 2 usernames and passwords to different websites in order to to complete my claim. It was very confusing and very frustrating. I paid over $600 for policy and received a little over $200 for a trip delay to compensate hotel stay which cost over $300. For all the difficulties filing a claim,
I really don’t think trip insurance is worthwhile. I have traveled many times with trip insurance and have mostly been compensated for food bought for a delay. Airlines are responsible for most rescheduling, or lost luggage and group travel programs will reschedule for a future trip if one can’t travel due to pandemics, weather delays. I no longer see the value of trip insurance. It’s a big headache trying to get a few measly dollars back when price of insurance is an additional cost to a trip.

Minimal interaction involving a question about pre-existing conditions. I got a thorough answer.

It is hard to evaluate the policy since I did not need to file a claim. I purchased the policy on line. However, I decided to change the dates to leave two days earlier and return two days earlier. This small adjustment of the dates was a huge hassle to accomplish! It took way too many calls, emails, questions, time on hold, for such a simple request, made about two weeks before travel. It would seem that the insurance provider just wants the easy money of having the clients sign up online, send in the money and provide no service at all. I will avoid using this company for my travel insurance needs in the future.

Better to have insurance and not need it than to need it and not have it, especially for foreign medical insurance. Also, it's reassuring to have madical that is the first payor.