Trips Protected
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SINCE 2004
207,370
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AVG. MONTH
1,200
Total Reviews
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SINCE 2004
5,258
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,258 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3164
  • 4
    1049
  • 3
    436
  • 2
    139
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  • Generali Global Assistance policy: Preferred

    Real easy...They are sending a check shortly

    Ronald from WA
    Review Received: March 11, 2025
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    0 out of 0 people found this review helpful
    Generali Global Assistance policy: Preferred

    Neededto call to extend my dates of coverage and they were helpful and took care of the issue right a way.

    Peter from VT
    Review Received: March 7, 2025
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear, Peter. At Generali Global Assistance, we value offering great customer service. We appreciate your feedback.

    Generali Global Assistance policy: Standard

    I filed a claim 2 days ago and have not heard back

    Andrew from CA
    Review Received: March 6, 2025
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    2 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback, Andrew. We strive to process claims within 30 business days. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    Generali Global Assistance policy: Standard

    Looking for additional discounts on late purchases next time. I had a tough time using Generali this time because there were better deals available..

    Jeffrey from CA
    Review Received: March 6, 2025
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    We do our best to offer an array of travel plans for our customers. We appreciate your feedback, Jeffrey.

    Generali Global Assistance policy: Standard

    It was difficult to get an agent

    M from CA
    Review Received: February 28, 2025
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    2 out of 2 people found this review helpful
    Response from Generali Global Assistance

    We value your feedback, Margaret. We are sorry to hear that you had difficulty contacting a live agent. One of our dedicated customer service representatives will be reaching out to you soon to help with any questions or concerns that might have.

    Generali Global Assistance policy: Standard

    So far I didn't get any reply from them. I message few times. No reply at all

    THOMAS from NY
    Review Received: February 28, 2025
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    2 out of 3 people found this review helpful

    Review Updated: 03/28/2025

    Worse customer service and bad company. If you contact them they never reply. Beware of this company.

    Response from Generali Global Assistance

    We value your feedback, Thomas. We will have one of our dedicated Claim Representatives contact you as soon as possible to discuss the status of your claim.

    Generali Global Assistance policy: Preferred

    Steps to file claim were very cumbersome online.
    Claim was received and processed quickly.

    Robin from NY
    Review Received: February 27, 2025
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    3 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your feedback, Robin. We’re sorry to hear that the claims process was cumbersome. We are always working to improve, and pleased to hear your claim was resolved quickly.

    Generali Global Assistance policy: Standard

    Very happy with the experience

    joseph from VT
    Review Received: February 25, 2025
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for the positive review, Joseph! We strive to exceed customer satisfaction!

    Generali Global Assistance policy: Standard

    The process and support agent assistance to purchase the coverage was very satisfactory and simple and price was good.

    Terence from MD
    Review Received: February 25, 2025
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    2 out of 3 people found this review helpful
    Response from Generali Global Assistance

    We are happy you found the right coverage to fit your trip's needs. Thanks for sharing your experience with us, Terence.

    Generali Global Assistance policy: Standard

    Hope from GA
    Review Received: February 24, 2025
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    0 out of 0 people found this review helpful

    Responses were timely, gave good guidance and professional.

Last updated: September 16, 2026