Generali Travel Insurance Reviews

Started policy w incorrect dates and also added another traveler to the plan with customer service. They were easy to work with and made the changes without a hassle. I intend to file a claim for some emergency medical attention received on the trip and hope it will be as easy.

Claim was easy and straightforward to complete. Payment came very soon after filing. I will buy from SquareMouth in the future.

I made a small claim after the trip. The claim was approved in one day and I was notified to select payment method within three days to receive the claim payment. After selecting Zelle on day 1, the system was not able to verify my ID. I tried to contact the claims department via email regarding this issue but did not receive any feedback and the countdown continued. After day 3, the system said "Since you have not made a valid payment method selection within the last 3 days, you will receive your payment via CHECK.". It's good that the claims department notified me of the check issuance next day and the check was received in another 2 days.
All in all, the claims process was fast. I just wish that Generali Global Assistance could ensure their payment options work for the other clients.

Personnel courteous and informative

After choosing this policy I found that the cruise line policy would have been cheaper to purchase. I called you with the intention of buying an annual policy which I have been doing for several years now and was told that since I’m 76 years old that I’m to old to insure for an annual policy. Of course I think that’s discrimination since I’m in excellent health and have never filed a claim in all my travels.

Love this site. It is easy to use, customer service for getting further information was great!

I had no need for a claim.

Expensive but the customer service helped me plan and combine several countries on my trip.

We planned to take a trip to China on 10/31/2024 but did not make it.
We then asked Generali to revise the coverage from 10/31-11/07/2024 to 11/5 -11/29/2024. They complied but increased the premium from $373.48 to $405.30. We accepted it.
Unfortunately, we didn't make the journey on 11/5 either due to visa issues.
Again, we immediately reported to Generali the incident, and asked them to put our policy which was all paid for, in the back burner until we can reschedule the trip within a year. In the meantime, we will not make any claim.
When it is time to travel, we will certainly notify Generali to revive our protection plan.
Thank you for your attention and help. Happy Thanksgiving!
Wen Lin and Loshan Lee 11/27/2014

The entire experience has been terrible. I will never purchase Generali insurance coverage again. The claims rep was rude and fishing for reasons to deny my claim. Once I submitted additional information to substantiate my claim, I received no response back. I will need to continue following up.

I had difficulty contacting the 24 hour number multiple times. Once we were in touch they were responsive to me emails.