Generali Travel Insurance Reviews

I had a fall in Spain on my trip. I contacted
Generali emergency assistance to help with my seating on the airplane home, since I could not walk and needed a wheel chair (wlhich I bought). They asked me to email my flight informaiton along with the ER physician note and they would contact the vendor (delta) to get assistance. I emailed them on August 29th with the note and the flight information. I never heard back from them until 5 days later via email stating a team member woudl contact me. I was already home and had my CT scan her which showed 3 fractures in my pelvis.
The medical help was non existant and it is shameful that Squaremouth represents a company that doesn't assist when you pay for mecical coverage. I would NOT recomend them for anyone traveling.

I would not hesitate to use you again when I need travel insurance n

I interacted with Shanece in claims and Kevin T in chat. They were both truly a professional at their job. It is refreshing in this day and age to speak to someone with professionalism and also has patience and kindness.

General Global was very helpful. When my order was processed with Squaremouth, the software changed the travel dates. GG was very good and changed to the correct dates immediately.

Everything was seamless.

Slow slow slow. Weeks just to acknowledge claim. More weeks to ask for more information needed. More weeks to actually speak with a human instead of a robot. Every thing needed should have been stated immediately. Only got slower and slower asking for more info. Still ongoing. Was told to send in email, but correct email address was not given. Etc

I provided all the information Generali required, and then they sent me a message that they needed more. Haven’t heard about my claim yet. We had to cancel because I was diagnosed with stage three breast cancer, and I had to start by chemo

I only picked this coverage because it was the only one I could get for pre existing conditions. Pretty overpriced.

Fantastic quick processing and resolution of medical claim

Thank you, Generali Global Assistance! I never thought I would find myself in a position to use travel insurance. On a recent trip I caught some respiratory infection which turned into pneumonia, among other things. I don't think I have ever been sicker in my life. I had to go to the ER. When I called Generali customer service to say I was going to have to return home from my trip, I was treated with the utmost kindness and concern. The representative offered to help me change my plane ticket, but I already had. The representative followed up with me two days later to make certain I had gotten home and to see if I needed anything. I really appreciated the call and again the kindness I was shown. She also gave me some tips on filing my claim.

The claim process was fairly simple. Fortunately I had all the documentation. I submitted it on a Tuesday and that Friday my claim was paid by Zelle (very convenient). No questions were asked.

I'm now a big believer in travel insurance! I will be purchasing more policies with Generali Global Assistance for upcoming trips!