Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
The 24 hour “assistance” was unable to find a place in Budapest that would provide treatment for a traveler. I called the places recommended by Generali but they were either for people with Hungarian national insurance or they were unable to see me. I used a new AI search app and found a fabulous place on my own.
For common tourist destinations, the insurance companies should be developing relationships with health-care providers who accommodate tourists.
Thank you for your feedback, Claire. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible in the future.
Our baggage was held up for 3 days (the baggage arrived on our 4th day). We had a few things in our small bag, but had to buy shirts and jeans to get us by. The airline said it would be 3-7 days for our luggage to arrive so we got things for 5 days. I kept my receipts for everything including the info from the airline on where they had our luggage. The claim was handled quickly without delay, "you check is on the way!".... I could see where my luggage was with my cell phone and a "Tag" in each case...
That’s great to hear, Richard. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved to your satisfaction. Thank you for choosing to #TravelSmarter.
I am unable to get an update from Generali GA regarding whether they received the documents I forwarded them via e-mail due to their online system being unable to upload them from my desktop. Thus the mediocre feedback.
Review Updated: 11/01/2024
Streamlined process. No questions asked. Very satisfied with the process.
Thank you for sharing your feedback, Pamela. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
Just happy to find affordableminsurance. l
We are happy you found the right coverage to fit your trip's needs, Joan. Thank you for your feedback and your purchase!
I have never purchased trip insurance before, but Squaremouth was able to put my mind at ease and walked me through the process. I made a mistake on the application and did not notice until right before the trip. Customer Service was amazing and walked me through how to correct the information and update the policy. I definitely will use Squaremouth in the future and have recommended it to several friends and relatives for their upcoming trips.
I called the Generali Global Assistance, sadly lost or stolen electronic devices are not covered under travel insurance. We got picked pocket in Madrid and have police report. Hoping we can get some money.
Thank you for your review, Nancy. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
I can’t believe how easy the claim process was. Initially, I had concerns because I thought it was going to be difficult—based on the bad experiences others had told me. Once my claim was entered, it was approved within 5 days and money was deposited quickly. The person assigned to my claim was great — he answered all of my questions.
We don’t know yet. Just now filing a claim
Expensive but necessary for travel.
Waiting to hear back about the claim. I will let you know about my experience at a later date, once the claim is resolved..