Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
The sign-up process was easy, and compared to the alternatives, was the best deal. After receiving my original quote, I expanded my trip. Then I called customer service, and it was very quick and easy to increase the insurance amount.
Peter from VAReview Received: October 1, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/29/2025
Actually, I did not make a claim. The issue was with the rental car, which I did not insure through you (it was covered under my own auto policy).
Response from Generali Global AssistanceThat's great to hear, Peter. At Generali Global Assistance, we value offering great customer service. We hope you enjoy your trip!
“Generali Global Assistance policy: StandardI had an issue before I left and asked a question, but all I got as a response was 'File a Claim'. This was not too helpful.
James from FLReview Received: September 30, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, James, and we’re sorry for the inconvenience you experienced. At Generali Travel Insurance, we take customer service very seriously, and your feedback helps us improve our processes. We have reviewed your case and are re-training the customer service representative who assisted you to ensure a better experience going forward. A dedicated member of our Customer Service team will be reaching out to provide details regarding the claim filing process. If you have any additional questions, please feel free to contact us at customerservice@generalitravelinsurance.com. Thank you for choosing Generali Travel Insurance.
“Generali Global Assistance policy: StandardLinda from NMReview Received: September 28, 2025Was this review helpful?0 out of 0 people found this review helpfulI was VERY SURPRISED and quite disappointed to learn that if an entire airport was shut down due to Air Traffic Control issues (aside from a labor strike) that arranging for a new routing was not covered.
To be honest, this will greatly influence my interest in purchasing travel insurance going forward.
“Generali Global Assistance policy: StandardDentist claim. Approved within 24hrs
Markus from VAReview Received: September 27, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, Markus! Thanks for sharing your positive feedback with us about your positive claim experience.
“Generali Global Assistance policy: PreferredThe claim submission process paperwork/forms requirement was somewhat daunting, but necessary for a smooth & timely resolution. The claimed funds were transferred to my bank account within a week of submission.
Nancy from WAReview Received: September 27, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Nancy. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredIt has been a joke in trying to get reimbursed. I had a stroke the first of July and we have still not been compensated. The hotel was terrible in assisting us as well as your insurance companies. I will certainly never use you again.
Phillip from ARReview Received: September 26, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Phillip. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim payment. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredMy claim was paid in a week!
Kathryn from MAReview Received: September 24, 2025Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Kathryn! Reviews like yours inspire the Generali Global Assistance team to continue exceeding expectations with our travel insurance plans.
“Generali Global Assistance policy: PreferredGood service and easy to file claim.
Richard from WAReview Received: September 23, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Richard. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredMy airline canceled my trip the day before leaving. They put me on another flight that would clear customs at a separate airport so I called GGA to help me book a new flight. This would make me 2 hours late for the flight out of Maun and I could miss my safari.
They sent an email out and cc’d me so I waited but at 10:30pm they still had not contacted me with a new flight so I re-read the email the rep sent out and realised he had ONLY emailed me. Nobody else saw that request for a new flight.
I told the insurance rep that I would handle it and I booked myself on to another airline for the next day.
The strange thing was my friends were on the Air Botswana flight I was supposed to be on and said there were many seats available. So why did Air Botswana cancel just my flight to put be on one that arrived two hours after my friends? Anyway I wasted hours waiting for your insurance representative to help me and Ultimately had to book it myself at about 12:05 am.
Kerry from NCReview Received: September 22, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Kerry. We’re sorry we didn’t meet your expectation. Our travel assistance line is available 24/7/365, to provide emergency assistance. We will review your call recording to ensure our team is providing the best service possible. In the meantime, one of our customer service representatives will reach out to you to see if we can help you start a claim and to answer any questions you may have.
“Generali Global Assistance policy: StandardMy claim was a small one. They processed it immediately and had no additional questions about my submission. My reimbursement was in my bank account within 24 hours. I was very impressed with their service.
William from VAReview Received: September 20, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, William! Thanks for sharing your positive feedback with us about your positive claim experience.