Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
Generali was picky about the paperwork, but once all information was provided the way they wanted, my claim was processed very quickly and my full claim was refunded. I'm very satisfied with the experience with Generali and with Squaremouth.
Lisa from NYReview Received: February 9, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceAt Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardVery happy with Generali Travel Insurance. I fell on a cruise ship and incurred a sizable bill from the ship's medical center. I filed a claim online at about 4pm. The next morning, i received an email that my claim was approved and I had payment about a half hour later. Incredible!
William from NYReview Received: February 8, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback with us, William. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Generali Global Assistance policy: StandardMary Alice from PAReview Received: February 3, 2026Was this review helpful?0 out of 0 people found this review helpfulThey were very quick to respond and to approve payment once I had all info sent in. They let me know what I was missing. Very helpful on the phone when I was trying to submit my receipts.
“Generali Global Assistance policy: StandardI have filed a claim. There were some website issues which made it difficult to attach documentation. I am awaiting a response from Generali.
anonymous from MDReview Received: January 31, 2026Was this review helpful?3 out of 3 people found this review helpfulResponse from Generali Global AssistanceWe value your feedback, Joanne. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. You should have received additional information regarding the requested documents and the current status of the claim from a dedicated representative. If you have any additional questions, please don't hesitate to contact us at claims@generalitravelinsurance.com
“Generali Global Assistance policy: StandardI was given guidance to make my claim
Lalitha from CAReview Received: January 24, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Lalitha. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: PreferredI have contacted General Global Assistance on one occasion, and I was very pleased with the agent, who was professional, courteous, and helpful. I have submitted a claim once, and it was processed extremely quickly and to my satisfaction. I have used General Global Assistance many times to insure trips abroad. I unhesitatingly recommend this insurance carrier. Its service is top rate.
Rony from NYReview Received: January 21, 2026Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Rony. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Thanks for your loyalty!
“Generali Global Assistance policy: StandardBeen using Squaremouth for many years,
.Always eaisy to work with and a fair price.Thomas from WIReview Received: January 21, 2026Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe love our loyal travelers, Thomas, and hope to retain you as a customer for many years to come!
“Generali Global Assistance policy: PreferredWe have left multiple voice messages and emails for the Generali claims adjuster with no response. They sent us an email last week that our claim would be processed by the end of last week, it wasn’t and we’ve heard nothing since then. Very disappointing.
Gregory from AZReview Received: December 23, 2025Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Gregory. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardMy flight was canceled and I was goinmg to file a claim, but Delta Airlines has failed to give me any required documentation, therefore no claim will be filed.
Your company was responsive to my needs and they answered my questions clearly. They were professional and understanding.
Thank you, AudreyAudrey from GAReview Received: December 20, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback Audrey! We will share it with our Customer Service Team.
“Generali Global Assistance policy: PremiumGenerali was easy to negotiate, provided answers to all of our questions and was reasonably priced.
Nicki from AZReview Received: December 20, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Nicki. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.