Generali Travel Insurance Reviews

Fortunately we did not need to use this insurance policy.
But upon our return home my wife came down with Covid.

Very pleased with rapid processing of claim and ease of receiving payment. Claim was on for expensive baggage damages from what appears to be intentional ripping off of TSA lock badly tearing bag and zipper during international trip. No theft loss which was surprising since had dive octopus and dive computer watch in that compartment.filed claim after calling generalli support. Was processed in 2-3 days! Will be using them again.

Generali Claims Department staff Rosie Bruno was very courteous and professional. We filed a claim online for $447.60 on 9/4/24 and received a phone call from Rosie the next day (9/5/24) to clarify a few details regarding the claim. On 9/6/24 our claim was approved for $400, the policy maximum coverage for the incident, and we received the money on 9/7/24 via Zelle. The whole process was easy and super-efficient!

My wife had a medical issue onboard our ship and needed to go to the sick bay. They treated her and we had a $400 medical bill that we paid. When we got back and started a claim they told us we needed to go thru our primary insurance first. We have been trying to get a frim ansewer from our primary about why they denied the claim but it is slow going. When we have a final answer I will get back to Generali

I did speak with an agent and they were very helpful at squaremouth who interacted with Generali Global for me. I am pleased with the interaction. Thank you.

I had a fall in Spain on my trip. I contacted
Generali emergency assistance to help with my seating on the airplane home, since I could not walk and needed a wheel chair (wlhich I bought). They asked me to email my flight informaiton along with the ER physician note and they would contact the vendor (delta) to get assistance. I emailed them on August 29th with the note and the flight information. I never heard back from them until 5 days later via email stating a team member woudl contact me. I was already home and had my CT scan her which showed 3 fractures in my pelvis.
The medical help was non existant and it is shameful that Squaremouth represents a company that doesn't assist when you pay for mecical coverage. I would NOT recomend them for anyone traveling.

I would not hesitate to use you again when I need travel insurance n

I interacted with Shanece in claims and Kevin T in chat. They were both truly a professional at their job. It is refreshing in this day and age to speak to someone with professionalism and also has patience and kindness.