Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
I submitted a claim for a missed night at a hotel on November 17. I still havent gotten final response. Ive called twice.
Nina from NYReview Received: December 20, 2025Was this review helpful?2 out of 2 people found this review helpfulReview Updated: 01/17/2026
It took almost 2 months to get an answer and when I did i was completely unsatisfied. They said I booked the hotel i was requesting reimbursement for after the start of the policy. This id a ridiculous rule.
Response from Generali Global AssistanceWe appreciate your review, Nina. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: Standardmy claim wasn't seriously studied and was declined without any logical reason.
Gregory from NYReview Received: December 18, 2025Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Gregory. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. We're pleased to advise that your claim has since been finalized and you should have received an email to your address on file from a dedicated team member.
“Generali Global Assistance policy: StandardMarlene from NYReview Received: December 17, 2025Was this review helpful?0 out of 0 people found this review helpfulMy claim was processed quickly and payment was issued immediately.
“Generali Global Assistance policy: PreferredI should have filed a claim but there requirements for "proof" is onerous. It's not worth my time and effort to possibly reclaim a relatively small amout of money. I'm not happy !
ARTHUR from NYReview Received: December 17, 2025Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Arthur, and we’re sorry to hear about the circumstances surrounding your experience and that we did not meet your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable, and timely experience for all customers. A dedicated Customer Service team member has reviewed your case further and will be reaching out to assist you with the claims process. If you have any additional questions, please contact us at customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredI submitted a claim and it was paid very quickly. It went very smoothly. The only difficulty was scanning documents to submit. I am 72yo and this was not a simple task.
Mindy from NYReview Received: December 9, 2025Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceHi Mindy! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredIt was easy to purchase a travel insurance with Squaremouth.
But I have to file a claim with Generally, because my flight #1016 was cancelled by the JetBlue on November 30 .
Since there was no other flights by JetBlue on that day, I was forced to book a new flight at an additional cost of $3,500, an expense that was not budgeted for and placed a considerable financial strain on me.
I will rate 5 stars my experience with Squaremouth and Generally if you can help me to get back my money for the cancelled flight.Nelly from NYReview Received: December 7, 2025Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe value your feedback, Nelly. We're sorry to hear about the circumstances surrounding your claim. You should have received additional information regarding the requested documents and the current status of the claim from a dedicated representative. If you have any additional questions, please don't hesitate to contact us at customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: StandardWe continue to be impressed with the Customer Service provided by Squaremouth. When calling, the agents always give options, make recommendations (after LISTENING to our primary concerns) and are so friendly and helpful. We didn't need to make a claim on this last trip but we did so on the prior one and they, yet again, were incredibly helpful. We suggest Squaremouth to our friends before traveling.
Debra from WAReview Received: November 27, 2025Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Debra. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardIt was v a very pleasant experience dealing with your phone agent. She answered all of my questions in a very competent manner.
Joseph from TXReview Received: November 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Joseph. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: StandardUnfortunately, because of health reasons we didn’t make the trip. Wish we had cancellation insurance. That was $8k down the drain.
Robin Scavo from AZReview Received: November 21, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe're sorry to hear about the circumstances surrounding your trip and apologize for not meeting your expectations, Robin. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the Plan document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. Thank you.
“Generali Global Assistance policy: PreferredSales people answered all of my questions and were polite and courteous. I would definitely recommend SquareMouth.
Deborah from NYReview Received: November 19, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Deborah! It's wonderful to hear we were able to meet your expectations.