Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: StandardElyas from WAReview Received: September 17, 2025Was this review helpful?0 out of 0 people found this review helpful
Either on purpose or through shear incompetence, Generali made the claim process incredibly difficult and frustrating. It was impersonal and seemed to me as the end user designed to wear me down so i would just give up and not pursue the claim. After weeks of back and forth with the adjuster over email where I would provide the documents requested and answer any questions but would receive the EXACT SAME copy and paste form email back asking for the same information I finally got the adjuster on the phone and had to LITERALLY explain to her how airplane connections work and why we had missed our connecting flight due to severe weather. Only after a frustrating phone call and multiple attempts to explain airplane connections did she finally get it and move our claim forward. Someone working for a travel insurance company and responsible for approving claims should at least have basic knowledge of air travel. Absolutely frustrating. I'll never use Generali again.
“Generali Global Assistance policy: PreferredOur vacation ended at the airport as we were about to check in for our flight due to a medical emergency for my husband. He ended up in the Emergency room. The hotel was kind enough to fully refund what was at that point a non refundable booking. GGA did not pay for the airline ticket because we received travel credit from the airline, even though a future travel credit is not equivalent to a cash refund, as it limits me to a single provider, timeframe, and terms of use. This interpretation is inconsistent with both consumer expectations and regulatory guidance.
Disappointed from VAReview Received: September 17, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Hajnal. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredWe had a great experience and the confidence that should something go wrong it was covered. We will use your services again in the future.
David from TNReview Received: September 15, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback and your purchase, David! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.
“Generali Global Assistance policy: PreferredMy claim has been denied and I am protesting that denial.
Mary from AKReview Received: September 9, 2025Was this review helpful?0 out of 1 people found this review helpfulReview Updated: 10/07/2025
My claim was initially denied and then I was notified it was being reviewed again. There was almost no communication for over two weeks and when I called I was told to check on line. My sign in information had been deleted probably due to the initial denial. Finally I was notified that my claim was approved and my payment was made very quickly. I would give 4 stars if there had been better communication.
Response from Generali Global AssistanceWe appreciate your review, Mary. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: Standardeasy to compare policy details and cost. many available plans to choose from. online web site very easy to use
dg from VAReview Received: September 9, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Tandy! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredThe purchasing of insurance was easy-to-understand and I was able to easily compare different policies. I chose Generali as they were highly rated by other customers and affordable.
Camie from COReview Received: September 9, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback and your purchase, Camie . We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs.
“Generali Global Assistance policy: StandardI fractured my left humerus. They got me back to the US but with some mix ups. I was in a remote area and they could not find transportation to airport so cancelled first flight they scheduled. I found transportation through my guide on my trip. I paid for transportation to hospital as well as transportation to airport and hotel stay. I provided these receipts multiple times but did not get reimbursed. I am grateful I got home and my insurance paying my medical bills.
Patricia from CAReview Received: September 8, 2025Was this review helpful?0 out of 2 people found this review helpfulReview Updated: 10/18/2025
It took time but finally got paid my out-of-pocket expenses
Response from Generali Global AssistanceWe appreciate your review, Patricia. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredMichelle from CAReview Received: September 8, 2025Was this review helpful?0 out of 0 people found this review helpfulEverything worked out other than I could not get assistance creating a log in - so payment defaulted to a paper check which ended up fine. Otherwise, worked well, thank you.
“Generali Global Assistance policy: PreferredI filled a claim on 09/03 and have only received an acknowledgment but no other response. I am unable to provide a complete assessment of GGA at this point in time
DOT from WAReview Received: September 8, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Our goal is to process claims within two weeks from the time that they're received. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: StandardTim from NYReview Received: September 7, 2025Was this review helpful?0 out of 0 people found this review helpfulTo start my claim, I initially tried to include all of the required documents to the best of my ability. The insurance company requested
one more document which I sent them promptly. Shortly thereafter, they sent me another request for 4 or 5 additional documents. I felt
like they were just making it hard to process the claim so I got frustrated. My claim was the result of the Air Canada strike back in August
so I decided I would attempt to try Air Canada directly to see if I could get some satisfaction.