Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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Your feedback is valued by our team. Thank you, Todd, for your review.
Smooth & simple process to enroll; easy to contact helpful reps when questions arose
That's great to hear, Thomas. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Thank you for your review.
It's good to have generali insurance before my travel abroad, it's no hassle insurance like other
That's great to hear, Rakeshkumar! Thanks so much for sharing your experience and choosing to #TravelSmarter.
We experienced a ten hour flight delay with our New Mexico trip. I filed a claim with Generali upon our return and just received approval on payment of this claim. I am just waiting to get further intel on the method of payment from Generali. It has been a smooth process thus far.
That's great to hear, Christina. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
While at Sea I tried to contact Squaremouth but was unable to so called as soon as I got off the ship.I was given all the information I needed to start a claim.
Thank you for your review, Mary Lou. We’re sorry you had trouble reaching us during your trip, but we’re glad we could assist you in starting your claim. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
Paid first claim quickly. Waiting on second claim status. Initial review was fast. But now after providing additional documents it’s going slow to get reimbursed.
Review Updated: 09/27/2025
Hurricane ruined our plans. Claim was efficiently closed, even after some additional paperwork needed. Will consider using this product again. Made it easier to pivot to a backup.
We value your input, Jason. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the requested documentation. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
This is the most frustrating, enfuriating experience. It is near impossible to get someone on the phone. We purchased a travel insurance plan only to be told it is denied because of one thing or another. We are being asked to file against our home owners insurance, only to have the deductible which is more than the payout on the claim deducted from the total due. We purchased travel insurance to cover our losses if we did indeed incur any loss.
We appreciate your review, Elizabeth. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
Thank you for your customer service. Knowing I was protected through my vacation, made my trip more enjoyable.
That's great to hear, Mary Edna. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
Generali was excellent at processing my claim. Within 2 weeks they had an ansfor me. Excellent company.
That's great to hear, Holly! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
I appreciate the great service from Generali Global Assistance. The phone support was great and the website was easy to use. My issues were resolved quickly. Thank you.