Generali Travel Insurance Reviews

We are grateful for your review, Deborah. Thanks so much for sharing your experience and choosing to #TravelSmarter.

At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.

Hello William. At Generali Travel Insurance, we take customer service very seriously. Your policy is showing as cancelled at this time. We will review your case and work to improve in the future. We appreciate your feedback and your business.

That’s great to hear Brenda! Thank you for your kind words. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.

Hello Jacqueline. Thank you for your inquiry. You can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

We value your feedback, Karen. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the Plan document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at marketing_ecommerce@generalitravelinsurance.com with any additional questions you may have. We strive to provide a fair, equitable and timely claims process for all customers but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for medical reasons. If you have any further questions regarding the claims process, please reach out to us at the number or email provided above.

Thank you for your feedback, Rizza. Our records indicate the second charge has been refunded. One of our dedicated customer service team members will contact you to confirm and answer any questions you may have. We are sorry for any inconvenience and thank you for your patience with this matter.

Hello Wayne. We’re sorry to hear about your travel woes with your luggage. If you want to file a claim with Generali Global Assistance, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.

We’re very sorry for the negative experience when trying to speak with a live agent. You can also contact us before or after you buy a plan at customerservice@generalitravelinsurance.com. Your 10-day free look allows you some extra time to evaluate if the plan meets your needs. One of our dedicated customer service team members will contact you directly to help. Thank you for your patience with this matter.