Generali Travel Insurance Reviews
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See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: StandardAndrea from NJReview Received: November 15, 2023Was this review helpful?0 out of 0 people found this review helpful
Thank You for reviewing my claim and closing the case to my satisfaction. I certainly understand the time process in order to review my claim.
In the future I would certainly not hesitate to use Squaremouth and Generali Global Assistance.
Keep up the good work and your quality of excellence was very much appreciated.“Generali Global Assistance policy: PreferredIn order to process my claim I was required to find a news article describing the ground strike situation we encountered in Milan that caused our trip delay. I also was required to get a letter from the airline stating that our flight was cancelled and rescheduled due to this strike. It seems with all of Generali's resources they could do the research and save their clients the trouble.
Finally, I'm not sure how quickly claims are settled with other insurance companies but in my opinion the 6 weeks it took from claim submission to receiving a check was too long.
Robert from ILReview Received: November 13, 2023Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Robert, and we are sorry to hear about your negative experience. We will share your feedback with our claims team to improve for the future. We are pleased that your claim has since been resolved and apologize for any inconvenience.
“Generali Global Assistance policy: StandardSeems to me your claim reps see every issue as black & white. Of course I:m upset w/the outcome but I feel I had some $ coming for my trip interruption.
Richard from NVReview Received: November 12, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Richard. We're sorry to hear your trip was interrupted and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough to our customers that it is important they review the coverage details of our plans via the Plan Document that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. The plan is unfortunately unable to provide coverage for every event that might cause the trip interruption. If there is something specific that you want to be sure is covered, feel free to ask about it before you purchase the policy. Please reach out to us at the number or email provided above if you have any additional questions or concerns.
“Generali Global Assistance policy: StandardMy total trip coverage amount went down after my purchase of initial trip insurance when Premium Economy airfare was no longer available and my flights were changed to Economy. I was able to have Generali adjust the premium amount accordingly, and Generali issued a refund for the lower insurance cost -- an efficient process.
Carol from CAReview Received: November 9, 2023Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Carol. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardMy luggage was damaged on a 20 hr flight to Philippines
Zipper completey destroyed
Filed a claim and never heard back
It’s been 4 weeks,,,,,Diego from IAReview Received: November 9, 2023Was this review helpful?6 out of 6 people found this review helpfulReview Updated: 12/07/2023
The worst of the worst!
Zero back from my broken baggage!Keep the money!
Response from Generali Global AssistanceHello Diego. Thank you for sharing your feedback. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. We strive to process claims within 30 business days from the time they are received. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardIt gave me a peace of mind, and I will use it again in the future.
Tatiana from CAReview Received: November 8, 2023Was this review helpful?1 out of 3 people found this review helpfulResponse from Generali Global AssistanceWe are grateful for your review, Tatiana. Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardClaim is (hopefully) being processed. Luggage did not reach the final destination (Bucharest) and was located about 5 days later. But we were on a river cruise and had enough time to go to airport and pick up luggage 5 days after that in Budapest. Huge cost and loss of time replacing medication, toiletries, clothes, and luggage.
Mary from WAReview Received: November 7, 2023Was this review helpful?2 out of 3 people found this review helpfulResponse from Generali Global AssistanceHello Mary. Thank you for sharing your feedback. We have received your claim, and a dedicated claims representative will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardJosephine from CAReview Received: November 7, 2023Was this review helpful?0 out of 0 people found this review helpfulGreat service, claim paid in a timely manner. Had to provide documentation of trip, cost and doctors info for claim luckily I had all of that
“Generali Global Assistance policy: StandardOur luggage was misplaced for 6 days. No one could tell us where it was. Because of close connections which we missed, we were rescheduled twice, so we had different airlines.
Our insurance document said there was $200 per person for delayed luggage. I sent receipts for things we had to purchase. So we were given that amount. If you weren't going to pay the $200 per person, then the document should have said 'Up to $200 per person'.
We have paid a lot of money to Generali Global Insurance. Certainly, we will not be paying anything further to them.
Shirley and Bill Gray
360-224-4574Shirley from WAReview Received: November 6, 2023Was this review helpful?10 out of 10 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Shirley. We’re sorry for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is reviewing your case further and will be in touch with you to provide information regarding the determination. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: StandardI filed a claim for a trip we intended for Sept 2023.
I filed a claim but all of my inquiries as to status come back as " the claim is in process" I could use some help.
Thank youDarlene from MAReview Received: November 5, 2023Was this review helpful?7 out of 8 people found this review helpfulResponse from Generali Global AssistanceHello Darlene. Thank you for your feedback. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been finalized and you should have received an email to your address on file. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
Last updated: September 17, 2026