Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Premium
I received my claim payment in 2 days after submitting TONS of paperwork. The claim process requires proof of payments with receipts, CC statements & bank statements. I submitted a cover sheet showing each item I needed to be reimbursed for. I was surprised how fast I received my refund. I would use this insurance group again.
Jean from KSReview Received: August 27, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, Jean! At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thanks for sharing your positive feedback with us about your positive claim experience.
“Generali Global Assistance policy: StandardA friend of mine is a travel agent and suggested Generali as our insurance.
It was easy, fast and affordable. After printing out the policy, I felt I could "check that box off" and travel in confidence knowing all our emergency need would be met should we need them.Christine Ann from MDReview Received: August 25, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback and your purchase, Christine Ann! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.
“Generali Global Assistance policy: StandardThanks to your assistance, I found the exact type of insurance I needed at a reasonable price. Purchasing the policy was easy.
Ruth from ILReview Received: August 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback, Ruth. We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
“Generali Global Assistance policy: PremiumA little difficult to understand the various offerings especially when it comes to cancellations. Needed to speak with someone regarding that aspect.
Mary from NYReview Received: August 24, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceHello Mary, we’re sorry if the purchase process wasn’t clear. We’ve asked one of our customer service team members to contact you and provide assistance with your coverage. Thank you for sharing your feedback!
“Generali Global Assistance policy: StandardVery bad experience
Absolutely disappointed
I been refused and dined with my claim
I provided information, but you only look for reasons why you don’t want to support me with my claimNina from TNReview Received: August 22, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Nina. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardThey were great with the claim and very quick and responsive. I hadn’t heard much about this company previous to purchasing insurance, but I would definitely buy a policy from them again.
M from NYReview Received: August 20, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, Marcia! Thanks for sharing your positive feedback with us about your positive claim experience.
“Generali Global Assistance policy: PremiumI was not able to go on the trip due to medical reasons. Very happy I purchased a policy.
Karen from NYReview Received: August 18, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for sharing your feedback with us, Karen. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
“Generali Global Assistance policy: StandardMy original trip was twice cancelled by the trip operator, so I had to transfer the policy twice, the last time to another, less expensive trip. The transfer process was very easy and the refund for the trip difference was handled promptly. I definitely will be using Generali for all of my future travel insurance needs.
Angie from DCReview Received: August 16, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Angela! It's wonderful to hear we were able to meet your expectations.
“Generali Global Assistance policy: PreferredJust filed the claim today for an incident that happened 9/2/2025
Christine from NYReview Received: August 16, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceHello Christine. Thank you for your review. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: StandardI came home extremely ill but never went to the hospital here near abroad.
My physician treated me and I had a chest xray. I have been sick and trying to recover for over 2 weekskaren from TXReview Received: August 11, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceHello Karen. Thank you for your review. We’re truly sorry to hear about the circumstances you experienced during your travels. You can start a claim online by following this link, https://generalitravel.com/claims. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.