Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
I filled a claim on 09/03 and have only received an acknowledgment but no other response. I am unable to provide a complete assessment of GGA at this point in time
DOT from WAReview Received: September 8, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. Our goal is to process claims within two weeks from the time that they're received. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: StandardTim from NYReview Received: September 7, 2025Was this review helpful?0 out of 0 people found this review helpfulTo start my claim, I initially tried to include all of the required documents to the best of my ability. The insurance company requested
one more document which I sent them promptly. Shortly thereafter, they sent me another request for 4 or 5 additional documents. I felt
like they were just making it hard to process the claim so I got frustrated. My claim was the result of the Air Canada strike back in August
so I decided I would attempt to try Air Canada directly to see if I could get some satisfaction.“Generali Global Assistance policy: Standardno issues
Todd from KSReview Received: September 3, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceYour feedback is valued by our team. Thank you, Todd, for your review.
“Generali Global Assistance policy: StandardSmooth & simple process to enroll; easy to contact helpful reps when questions arose
TR from NYReview Received: September 3, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Thomas. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team. Thank you for your review.
“Generali Global Assistance policy: StandardIt's good to have generali insurance before my travel abroad, it's no hassle insurance like other
Rakeshkumar from GAReview Received: September 2, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Rakeshkumar! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardWe experienced a ten hour flight delay with our New Mexico trip. I filed a claim with Generali upon our return and just received approval on payment of this claim. I am just waiting to get further intel on the method of payment from Generali. It has been a smooth process thus far.
Christina from DEReview Received: September 1, 2025Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Christina. At Generali Global Assistance, we take the claims process very seriously and are pleased to hear that your claim was resolved. Thank you for choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredWhile at Sea I tried to contact Squaremouth but was unable to so called as soon as I got off the ship.I was given all the information I needed to start a claim.
Mary Lou from WAReview Received: August 30, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThank you for your review, Mary Lou. We’re sorry you had trouble reaching us during your trip, but we’re glad we could assist you in starting your claim. If you need any additional assistance with the claims process, contact us at 800-348-9505 or via email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you.
“Generali Global Assistance policy: PremiumPaid first claim quickly. Waiting on second claim status. Initial review was fast. But now after providing additional documents it’s going slow to get reimbursed.
Jason from NCReview Received: August 30, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 09/27/2025
Hurricane ruined our plans. Claim was efficiently closed, even after some additional paperwork needed. Will consider using this product again. Made it easier to pivot to a backup.
Response from Generali Global AssistanceWe value your input, Jason. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the requested documentation. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardThis is the most frustrating, enfuriating experience. It is near impossible to get someone on the phone. We purchased a travel insurance plan only to be told it is denied because of one thing or another. We are being asked to file against our home owners insurance, only to have the deductible which is more than the payout on the claim deducted from the total due. We purchased travel insurance to cover our losses if we did indeed incur any loss.
Elizabeth from AZReview Received: August 29, 2025Was this review helpful?0 out of 3 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, Elizabeth. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member has investigated your case further and provided details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
“Generali Global Assistance policy: PreferredThank you for your customer service. Knowing I was protected through my vacation, made my trip more enjoyable.
Mary Edna from FLReview Received: August 29, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Mary Edna. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.