Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
unfortunately I had to cancel the trip due to a medical reason so I did file a claim and it has been resolved without any problems and in a very timely manner. Thank you
Hey James,
Thank you for the feedback!
A little pricy but most insurance
Seems to be to the consumer
Thanks for the feedback Arie!
Generali was unresponsive until Squaremouth got involved. I had to involve the Squaremouth agent at several points but in the end I did get reimbursed at the level I had requested. Thank you Squaremouth for being a consumer advocate!
Service from Generali exceeded my expectations.
Thanks for the feedback, Kenneth!
SquareMouth and General Global Assistance were easy to deal with and their travel policy was easy to navigate and understand. Our trip went fine, but it is always reassuring to know that you have a travel policy group ready to help if things go wrong.
Hey Michael,
Thanks for the feedback!
Generali is the worst company. they are frauds and do not in any way honor their requirements. We are filing charges against them with local and federal insurance commissioners.
Hello Richard,
We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please contact us at 833.297.2255 or claimssupport@tripmate.com as we'd like to be able to review your claim with you. We hope to hear from you soon.
I called when our flight was canceled and was told we were insured for the delay. I filed a claim on 6/27 and never heard another thing from the company. There is no information on how to contact them other than through the claim website, and no one has responded.
Thank you for sharing your feedback, Tracey. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
I was able to complete my travel as planned, but my husband because ill before traveling and couldn't go. We filed a claim for his trip insurance. We submitted the requested information and received reimbursement very quickly. We will be using General Global for all of our future insurance needs!
Thanks for the feedback, Carol. We hope you enjoyed your trip!
I filed my claim with them and got an email auto response in one day. No further correspondence for 13 business days when I turned it over to you. Under your guidance Generali moved quickly and approved the full amount.
Generally pleasant, but did not have any information you can share about following my claim?
Thank you for sharing your feedback, Stephan. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.