See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
I filed a claim about 10 days ago and have heard nothing. I was understanding that a claims rep would be assigned and contact me.
Hello Joseph. We take customer service and the claims process very seriously and strive to process claims within 30 days from when they are received, although some cases can take longer. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
I called them when my return flight to the US was cancelled to let them know I would be filing a claim, but haven't done so yet.
Thank you for sharing your feedback, Lindsey. We are sorry to hear about your flight cancellation. At any time, you can start a claim online by following this link, https://generalitravel.com/claims. We also have a brief video that can help you with how to file a claim, generalitravel.com/start-claim. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
Claimed filed with all the documents downloaded that we assumed were needed for our claim. Quite a bit of time was needed to secure the forms, especially from the airline. Just received an email asking for basically the same forms we submitted. Attempted to call the 800 number listed to inquire about whta exactly we are missing and was put on the call back list. It has been approximately 24 hours and we have not recieved a call back. I called ahgain this Am and again, am still waiting for a call. Very frustrating!!
Thank you for sharing your feedback with us, Nancy. We apologize for not meeting you expectations. We will investigate the ball back feature to ensure it’s functioning as it should. We take customer service and the claims process very seriously. We have received your claim, and a dedicated claims rep will follow up with you to provide a status update. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
Hello. I had a trip interruption. My husband of 35 years passed away unexpectedly. I filed a claim with generali and submitted the paperwork last week and am awaiting a review and decision on the claim. I received an email saying they received the claim. So far everything has been online and I did not speak to any reps. When I made my emergency flight arrangements i went thru the travel agent that I used to book the trip.
Hello Kristine. We are very sorry to hear about the circumstances surrounding your claim. We take customer service and the claims process very seriously. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
Caller from from Generali Global Assistance seemed genuinely concerned about our health and welfare and provided information that should be helpful for filing our claim.
That's great to hear, Shannon. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
While in Spain my heart medicine was lost/stolen? After visiting 3 pharmacies I was finally able to purchase the medicine (prescription in the USA), the cost was 89.60 euros. I sent a photo of the receipt and medicine to Generali Global Assistance. I was given an incident # 23001091748 from an email on 9/29/23.
I have called 3 times and left messages asking how to proceed, no answer. I have sent 2 emails, again no response. Please have someone contact me ASAP. My tel# 518 863 4034.
Review Updated: 11/06/2023
After initial communication issues my claim got back on track with the assistance of a Squaremouth representative.
Thank you for sharing your feedback, Patrick. We are sorry to hear about the circumstances surrounding your medicine, and apologize for not meeting your expectations. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
some of what they ask for is ridiculous. We filed a claim for delayed luggage ( 3days) and damaged luggage. They wanted proof of travel as if a baggage claim was not enough. Stupid
Hello Joseph. Thank you for sharing your feedback. We apologize for not meeting you expectations. We take customer service and the claims process very seriously. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
Very easy to get the insurance information. Covered everything I needed. Thanks
We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
Easy to work with but somewhat pricey- would use again
The calculated cost depends on a variety of factors including days to departure. We do our best to offer an array of travel plans for our customers. We are happy you found the right coverage to fit your trip's needs. We appreciate your review!
I feel that my claim was handled fine, but my son filed a separate claim which he submitted prior to my submitting my claim and his clam is yet to be resolved.
Last updated: September 17, 2026