Generali Travel Insurance Reviews

Our claim is hopefully not closed. We are very unhappy with the response so far. We filled out the initial questionnaire and sent in the requested documents. We eventually received a second request asking for documents which were covered in our initial submission which suggests that no human had reviewed our application. We sent in a message and more documents explaining that Lufthansa had never provided us with documents regarding our flight changes because they were all made on line. We had provided proof of purchase and refund. We explained that after a lengthy process we were able to submit a request for a hard copy of the buy and cancel information and that Lufthansa said they have been busy because of their extended strike but said they would respond eventually. We told General this information and asked that our application remain open longer than the usual twenty days.

The bottom line is that we are very disappointed and would like to hear from someone who obviously has looked at our claim application. We would never consider using General again for our insurance needs.

William and Marilyn Wilkoff, Brunswick, Maine

Review Updated: 06/16/2026

The airline cancelled my flight 4 months before its departure so I wasn’t able to go on my trip and the airline refunded my full fair amount. The insurance I bought stated that in that situation I would be eligible for my insurance premium refunded. During the claim process they kept stalling my refunded asking for the same information over and over eventually not paying back my money. There is no way I would ever consider Squaremouth insurance in any of my future travels. I was told multiple times how they were going to refund my money only to ask for information they are ready had or could easily access themselves. I had to give them one star rating because that is the lowest option they offered but I would give them a way worse rating if possible.

The process was easy, after all forms were submitted, it was approved and I got my check in the mail within a week or so.
Thank you very much!