Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
Prompt in resolving the claim. Straightforward process
I filed a claim for a damaged piece of luggage that was not noticed till I arrived home. A claim has been filed but I am constantly being asked for police report which there was none and proof I filed claim with homeowners insurance first. My deductible is much higher than cost of luggage. To replace luggage is 223 dollars. What is the value of taking out travel insurance if the company doesnt want to pay for a simple 223 dollar piece of luggage.first time ever i have had to put in a claim and am very disappointed. When I call the reps are nice but I get nowhere. Very unhappy with the policy. What would happen if I got sick and it was a huge cost. You took my money fast when I purchased and now I am reclined to accept you will not replace luggage so I am not out the money for the useless insurance but I have buy the 1 piece of luggage that damaged. So insurance was good till I had to put in a claim the it is not
Review Updated: 08/31/2025
Luggage was damaged and didnt notice till I walked in door. Filed claim same day but since there was no police report I was denied. I sent all other documents and pictures. I did not file police report because I did not know at what point it was damaged during getting off cruise and trip home.
We appreciate your review, Richard. We are sorry to hear about circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will provide details regarding the claim determination. If you have any additional questions, please reach out to us at customerservice@generalitravelinsurance.com.
We did not need to file a claim, however our interaction with Generali was so good I did not worry about anything on vacation and was comfortable knowing if I needed assistance they were there for me.
That's great to hear Deborah! Thanks so much for sharing your experience and choosing to #TravelSmarter.
I put in on your website that I would like to be paid through my bank. I included my routing # etc. When I checked on line it only shows submitted. So I called and was told that my address was needed for a check. I did not ask for a check. I was also told someone would contact me the next day. That never happened. Very disappointed. Will have to take time again to call on Monday inbetween work hours if I have a chance or Tuesday.
Hello Brigitte, thank you for your review.
We have just submitted a request to our Claims department for one of our dedicated representatives to get in touch with you and address any questions or concerns you may have regarding your claim payment. The review process usually takes 1-2 business days, so please expect to hear from them by tomorrow at the latest. Thank you for your patience!
Several days before my wife and I were to take the trip on he Alaska cruise, I tore my Meniscus in my left knee. On the advice of my Doctor and my inability to get around, we had to cancel the trip. As a result, I filed a claim for the cost of the trip.
I submitted over 90 pages of materials based on the original request. They came back for more information and I have supplied that. I am awaiting their response and payment of my full claim. This should not be complicated, but so far I am finding it a bit burdensome.
Thank you,
Thomas Firth
7/26/2025
Hello Thomas, thank you for your review.
We have just submitted a request to our Claims department for one of our dedicated representatives to get in touch with you and address any questions or concerns you may have regarding your claim payment. The review process usually takes 1-2 business days, so please expect to hear from them by tomorrow at the latest. Thank you for your patience!
Cancelled our trip due t an accident.
Our claim was resolved within a month and without any problems.
Thanks for sharing your feedback with us, Ben. We're sorry to hear you weren’t able to take your trip, but happy we were able to assist and pay your claim!
I was able to file my claim for lost luggage in about 15 minutes. The process was very simple. I then received my reimbursement about 1 week later.
Thanks for sharing your feedback with us, Grace. We're sorry to hear about your travel woes, but happy we were able to assist and pay your claim!
As an 80 year old I needed to take out a policy in case something happened to me or my wife before or during our cruise on the Danube. Fortunately we had a great trip and didn’t have to file a claim.
Thank you for your kind words, Michael! We're grateful for your support and for your choosing us!
I have not filed yet. Let you know later
Thank you for your review, Joy. If you have any additional questions or concerns, please contact us at claims@generalitravelinsurance.com.
My experience to this point has been very good. The purchase was very easy and it was nice they send out a notice before the trip. It was very easy to find their phone # in the 1 page contact and policy coverage page they provided.
We are grateful for your review, Robert. Thanks so much for sharing your experience and choosing to #TravelSmarter.