Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: StandardJohanna from UTReview Received: October 14, 2025Was this review helpful?0 out of 0 people found this review helpful
They answered the claim and processed it quickly, that was on 10/31/2025. As of 11/24/2025 I have not received a check as promised.
“Generali Global Assistance policy: PremiumMy claim was settled after 3 weeks. My claim was initially closed and turned over to the fraud department. It was a relatively small claim for accommodations, but they demanded past medical records and I wasn’t claiming any medical. They also wanted to see copies of tickets for an event that we were suppose to attend while on the trip as well; even though the tickets were free and not insured. I’m satisfied by the end result, but I felt violated by the interrogation and the demand for personal information that wasn’t relevant to the claim.
Angela from LAReview Received: October 9, 2025Was this review helpful?0 out of 0 people found this review helpful“Generali Global Assistance policy: Standardvery very helpful and informative. appreciate the straightforward talk of customer service. i will use again. didn't try to see me the most expensive insurance, only what was best for me.
Susan from NYReview Received: October 9, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear, Susan. At Generali Global Assistance, we value offering great customer service. We will share your feedback with our team.
“Generali Global Assistance policy: PreferredThis is the best travel insurance I have purchased. Twice I filed claims and they were handled quickly and easily. I had experience with another travel insurance company that took 5 months and multiple filings and calls before I was reimbursed. I won't be using any other service from now on.
Barbara from NCReview Received: October 5, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback and your purchase, Barbara! We know you have options when it comes to travel insurance, but are pleased you chose Generali Global Assistance.
“Generali Global Assistance policy: StandardDarlene from WAReview Received: October 3, 2025Was this review helpful?0 out of 0 people found this review helpfulI did not make a claim.
“Generali Global Assistance policy: StandardAmy from NJReview Received: October 3, 2025Was this review helpful?0 out of 0 people found this review helpfulArlene who was assigned to my case was very helpful.
“Generali Global Assistance policy: StandardThe sign-up process was easy, and compared to the alternatives, was the best deal. After receiving my original quote, I expanded my trip. Then I called customer service, and it was very quick and easy to increase the insurance amount.
Peter from VAReview Received: October 1, 2025Was this review helpful?0 out of 0 people found this review helpfulReview Updated: 10/29/2025
Actually, I did not make a claim. The issue was with the rental car, which I did not insure through you (it was covered under my own auto policy).
Response from Generali Global AssistanceThat's great to hear, Peter. At Generali Global Assistance, we value offering great customer service. We hope you enjoy your trip!
“Generali Global Assistance policy: StandardI had an issue before I left and asked a question, but all I got as a response was 'File a Claim'. This was not too helpful.
James from FLReview Received: September 30, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe appreciate your review, James, and we’re sorry for the inconvenience you experienced. At Generali Travel Insurance, we take customer service very seriously, and your feedback helps us improve our processes. We have reviewed your case and are re-training the customer service representative who assisted you to ensure a better experience going forward. A dedicated member of our Customer Service team will be reaching out to provide details regarding the claim filing process. If you have any additional questions, please feel free to contact us at customerservice@generalitravelinsurance.com. Thank you for choosing Generali Travel Insurance.
“Generali Global Assistance policy: StandardLinda from NMReview Received: September 28, 2025Was this review helpful?0 out of 0 people found this review helpfulI was VERY SURPRISED and quite disappointed to learn that if an entire airport was shut down due to Air Traffic Control issues (aside from a labor strike) that arranging for a new routing was not covered.
To be honest, this will greatly influence my interest in purchasing travel insurance going forward.
“Generali Global Assistance policy: StandardDentist claim. Approved within 24hrs
Markus from VAReview Received: September 27, 2025Was this review helpful?0 out of 0 people found this review helpfulResponse from Generali Global AssistanceWe are pleased that we were able to exceed your expectations, Markus! Thanks for sharing your positive feedback with us about your positive claim experience.