Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
The policy addressed our travel plans.
Marcus from FLReview Received: August 2, 2023Was this review helpful?0 out of 3 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback, Marcus. We are happy you found the right coverage to fit your trip's needs.
“Generali Global Assistance policy: StandardCustomer service at Squaremouth, in terms of answering detailed policy-related questions, was much better than Generali. Generali reps did not seem well trained to me.
Karen from MDReview Received: August 2, 2023Was this review helpful?5 out of 6 people found this review helpfulResponse from Generali Global AssistanceHello Karen. At Generali Travel Insurance, we take customer service very seriously. We are sorry to hear about your experience, and will use your feedback to improve our service. We appreciate your feedback and your business.
“Generali Global Assistance policy: StandardThey summarily denied my claim. My trip was cancelled by the cruise company. I had no choice but to cancel my airline reservation. However, Genrerali says that this is not a covered reason. Why not??
Carole from COReview Received: August 1, 2023Was this review helpful?13 out of 13 people found this review helpfulResponse from Generali Global AssistanceHello Carole. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will respond with additional information regarding a determination. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.
“Generali Global Assistance policy: StandardMark from GAReview Received: August 1, 2023Was this review helpful?1 out of 1 people found this review helpfuli submitted copious document to cover my claim for flight delay and cancellation requiring about $7000 additional expenditure the claims are marked as closed or paid
i have not received any payment and no understandable communication from Generali“Generali Global Assistance policy: PreferredJudith from LAReview Received: July 31, 2023Was this review helpful?1 out of 1 people found this review helpfulClaim was denied with no explanation and reason. Verbally suggested the issue was not trip interrupted. Clearly not the case! Also, have beer waiting over month for second part of claim of stolen items from recover luggage.
“Generali Global Assistance policy: StandardThe experience was very professional we did not need to make a claim but glad to have it if needed.
Stephen from ILReview Received: July 31, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Stephen! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardSimple to understand and less complicated than you expect
Douglas from CTReview Received: July 31, 2023Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Douglas. Thanks for your feedback!
“Generali Global Assistance policy: StandardI found GGA, with the help of a friend a year ago when I was advised to insure my trip and due to hurricane IAN fell through and my
insurance recovered all of my expenses and refunded me in full....
From that moment I knew that I will not take a chance and will ensure every trip I plan. All went well this time,
but there will more trips to come (soon) and I will ensure them with you!
Thank you!
Anna MartinAnna from FLReview Received: July 30, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThanks for your feedback, Anna! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trips. Thank you for your loyalty!
“Generali Global Assistance policy: PreferredJohn from NJReview Received: July 28, 2023Was this review helpful?1 out of 4 people found this review helpfulI tried filing a claim recently but your system would not accept my claim. While in Paris on July 11, I was pickpocketed in a Viator retail store by two people stealing $300 from me in US cash, pounds and euros. I did not file a police report as by the time I realized it, I needed to leave to return to London.
John G Wolfe“Generali Global Assistance policy: StandardIt was relatively easy to file a claim and the response time to complete the claim and make payment was excellent.
Patricia from DEReview Received: July 27, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback, Patricia! We will share it with our Customer Service Team.
Last updated: September 17, 2026