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Trips Protected
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SINCE 2004
207,410
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AVG. MONTH
1,200
Total Reviews
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SINCE 2004
5,262
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,262 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

  • 5
    3167
  • 4
    1049
  • 3
    437
  • 2
    139
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    251
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  • “
    Generali Global Assistance policy: Preferred

    I filed a claim on July 14th. As of today, July 27th, I do not have any updates as it relates to the status of my claim. It simply says "submitted", without any comments. I remain hopeful to have a positive reply soon...

    Oleg from NY
    Review Received: July 27, 2023
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Generali Global Assistance

    Hello Oleg. Thank you for sharing your experience with us. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Standard

    I was exhausted and unsure of what to do. I reacted out to Global Assistance and the representative was kind and explained what the next steps were. I would definitely recommend.

    Michelle from VT
    Review Received: July 27, 2023
    Was this review helpful?
    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Michelle! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Standard

    Cecilia from FL
    Review Received: July 26, 2023
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    0 out of 0 people found this review helpful

    Very professional and efficient

    “
    Generali Global Assistance policy: Standard

    We just submitted our claim last week, so there is nothing to rate so far..

    Roberto from FL
    Review Received: July 25, 2023
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    0 out of 0 people found this review helpful
    Response from Generali Global Assistance

    Hello Roberto. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Standard

    unfortunately I had to cancel the trip due to a medical reason so I did file a claim and it has been resolved without any problems and in a very timely manner. Thank you

    James from CA
    Review Received: July 20, 2023
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Hey James,

    Thank you for the feedback!

    “
    Generali Global Assistance policy: Standard

    A little pricy but most insurance
    Seems to be to the consumer

    None from AR
    Review Received: July 19, 2023
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback Arie!

    “
    Generali Global Assistance policy: Preferred

    RD from CA
    Review Received: July 18, 2023
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    0 out of 0 people found this review helpful

    Generali was unresponsive until Squaremouth got involved. I had to involve the Squaremouth agent at several points but in the end I did get reimbursed at the level I had requested. Thank you Squaremouth for being a consumer advocate!

    “
    Generali Global Assistance policy: Standard

    Service from Generali exceeded my expectations.

    Kenneth from CA
    Review Received: July 18, 2023
    Was this review helpful?
    2 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback, Kenneth!

    “
    Generali Global Assistance policy: Standard

    SquareMouth and General Global Assistance were easy to deal with and their travel policy was easy to navigate and understand. Our trip went fine, but it is always reassuring to know that you have a travel policy group ready to help if things go wrong.

    Michael from FL
    Review Received: July 18, 2023
    Was this review helpful?
    2 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Hey Michael,

    Thanks for the feedback!

    “
    Generali Global Assistance policy: Preferred

    Generali is the worst company. they are frauds and do not in any way honor their requirements. We are filing charges against them with local and federal insurance commissioners.

    Creative Travel from DE
    Review Received: July 17, 2023
    Was this review helpful?
    10 out of 10 people found this review helpful
    Response from Generali Global Assistance

    Hello Richard,

    We're sorry to hear about your negative experience and apologize for not meeting your expectations. Unfortunately, we were unable to locate your claim based on the information provided. Please contact us at 833.297.2255 or claimssupport@tripmate.com as we'd like to be able to review your claim with you. We hope to hear from you soon.

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Last updated: September 17, 2026