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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,554
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AVG. MONTH
1,663
Total Reviews
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SINCE 2004
5,128
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,128 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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    3081
  • 4
    1035
  • 3
    421
  • 2
    134
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    238
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  • “
    Generali Global Assistance policy: Preferred

    I changed my itinerary slightly and needed to add a few extra days coverage. I tried calling the number recommended and was unable to get through to anyone other than a recorded selection of actions to take. None of which helped me. I finally called the "claims" number and the person (real) was able to assist me. I also had tried to change my dates of travel on your website and that did not work either.

    Barbara from NY
    Review Received: May 10, 2023
    Was this review helpful?
    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback Barbara. We apologize for not meeting your expectations. We take customer service very seriously, and we are sorry for your negative experience. To edit trip coverage you can contact us at 800-348-9505 or customerservice@generalitravelinsurance.com. Our customer service representatives will answer any questions you have. Thanks for your purchase!

    “
    Generali Global Assistance policy: Preferred

    My luggage was delayed for 5 days and I filed a claim for some expenses incurred. The claim process was straightforward and I received reimbursement within a couple of days.

    Frances from CA
    Review Received: May 10, 2023
    Was this review helpful?
    6 out of 6 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Frances! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Standard

    No response for claim submitted for more than 3 weeks.

    Jin from MA
    Review Received: May 10, 2023
    Was this review helpful?
    7 out of 8 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, Jin See. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    Julia from IN
    Review Received: May 9, 2023
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    0 out of 0 people found this review helpful

    I was pleased with how my claim was handled. I did have trouble getting some of the paperwork downloaded but eventually got it done. I will use this company again.

    “
    Generali Global Assistance policy: Preferred

    Charles from GA
    Review Received: May 8, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful

    I do not know if anyone has talked to the UK's National Health Service.

    Have you satisfied their needs?

    Please call at 404 808 6977

    Charles

    “
    Generali Global Assistance policy: Standard

    Purchasing the insurance was quick, easy, and cost effective. Our insurance included delays and lost luggage - we had a delay and lost luggage. Our claim was handled quickly and without issue.

    I will buy insurance through the squaremouth portal again in the future. It saved money and I was surprised and delighted with the response when we had to file a claim.

    MaryEllen from FL
    Review Received: May 8, 2023
    Was this review helpful?
    6 out of 6 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear MaryEllen ! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Standard

    After reviewing the policy which included medical evacuation & repatriation, I contacted customer service to ask if Generali would pay the cost of medical evacuation upfront should the need arise, or if we would have to pay the cost and then seek reimbursement after the fact, and was advised the later was the case, so I believe it is important that everyone purchasing the plan is aware of this and ensures they have adequate credit authorization lined-up beforehand so they are not scrambling in an emergency to find funding, or worse yet are denied medical evacuation because of lack of ability to pay any required upfront costs.

    Kathryn from CA
    Review Received: May 6, 2023
    Was this review helpful?
    13 out of 13 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback Kathryn. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. Thank you for your purchase.

    “
    Generali Global Assistance policy: Preferred

    Very slow response time. The email confirmation acknowledging that a claim was filed took 6 business days. After 10 days still no other communication from them. Their site also has very little status info.

    Patrick from FL
    Review Received: May 5, 2023
    Was this review helpful?
    20 out of 20 people found this review helpful

    Review Updated: 06/02/2023

    Horrible communication and the Generali claims portal is terrible. Plus they continually asked for the same information 3-4 times depending on what it was.
    Very difficult to deal with, seems like they just tried to wear me down so they would not need to pay.

    Response from Generali Global Assistance

    Thank you for your feedback, Patrick. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you regarding next steps. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    I cannot get into your web site: www.generalitravelgap.com/claim. What am I missing

    Cathleen from CO
    Review Received: May 4, 2023
    Was this review helpful?
    5 out of 5 people found this review helpful
    Response from Generali Global Assistance

    Thank you for reaching out Cathleen. Please use this URL, Start Your Travel Insurance Claim | Generali Global Assistance (generalitravelinsurance.com) You can also watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    “
    Generali Global Assistance policy: Standard

    We experienced a trip interruption that was fully and quickly covered by Generali. Their premium was significantly lower than other insurers and we were very happy with their handling of our claim.

    David from FL
    Review Received: May 3, 2023
    Was this review helpful?
    11 out of 11 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear David! Thanks so much for sharing your experience and choosing to #TravelSmarter. We will share your feedback with our customer service team.

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