Generali Travel Insurance Reviews

My wife and I went on a 6 week vacation to Europe and Iceland. Three weeks into the trip we both got Covid and were quite ill. We tried to contact Generali for medical assistance several times by phone but we were scheduled on trains every 1-2 days so if we would leave a number we never got a return call. We tried to get medical help in Italy but the small town we were in had no resources that we could use. We would have just come home if we could be advised on how to make arrangements. We were just able to travel by train to get to our next destination but weren't able to enjoy the remainder of the trip at all. Our cell phones didn't work in Europe or Iceland. It would have been very useful if we could have communicated either on WhatsApp or by email to get the information we needed. Medical help would have been extremely useful as we are still suffering from pleurisy yet while we are finally home.

I have used Generali in the past and for an upcoming trip yet and have found them to be very fair. I have never had to contact them during a trip so I never thought about how to communicate. This is something I will have to prepare for better in the future from my end.

My 5-star rating comes from the excellent assistance I received from Squaremouth’s zero complaint policy/team. When Generali Global denied my claim, I called Squaremouth where a representative immediately opened a claim for me. The claims adjuster who helped me was excellent. My appeal was expedited at her request and a full refund was issued. I believe Squaremouth resolved this issue for me when it wouldn’t have been otherwise. In the future, I will always buy travel insurance using Squaremouth.

Have used squaremouth for years, no complaints!

The process of filing a claim with Generali was extremely slow and many times I was asked to provide certain info that I gave a week prior.

Found it very difficult to upload and complete the claim on line.

Did not require services. Trip went smoothly

It was very easy to obtain a policy and the rate was better than any other travel insurance I looked into. I will use General Global Assistance again. Very satisfied.

I thought that my initial call to the Generali was rather cold and unwelcoming. The information verbally provided to me on the phone simply resulted in sending me the forms to be filled out. Since my wife's mother died on the date of our cruise departure I still to provide multiple documents to support my claim which I am in the process of doing including a death certificate.

Hopefully, once the documents are submitted my claim will be paid.