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Trips Protected
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SINCE 2004
207,410
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AVG. MONTH
1,200
Total Reviews
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SINCE 2004
5,262
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,262 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • “
    Generali Global Assistance policy: Standard

    I called when our flight was canceled and was told we were insured for the delay. I filed a claim on 6/27 and never heard another thing from the company. There is no information on how to contact them other than through the claim website, and no one has responded.

    T from CT
    Review Received: July 16, 2023
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    9 out of 9 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback, Tracey. We're sorry to hear about the circumstances surrounding your claim and apologize for the delay as we take customer service and the claims review process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    I was able to complete my travel as planned, but my husband because ill before traveling and couldn't go. We filed a claim for his trip insurance. We submitted the requested information and received reimbursement very quickly. We will be using General Global for all of our future insurance needs!

    Carol from OH
    Review Received: July 15, 2023
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    4 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback, Carol. We hope you enjoyed your trip!

    “
    Generali Global Assistance policy: Standard

    John from NY
    Review Received: July 15, 2023
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    0 out of 0 people found this review helpful

    I filed my claim with them and got an email auto response in one day. No further correspondence for 13 business days when I turned it over to you. Under your guidance Generali moved quickly and approved the full amount.

    “
    Generali Global Assistance policy: Standard

    Generally pleasant, but did not have any information you can share about following my claim?

    Stephan from CA
    Review Received: July 14, 2023
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    1 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thank you for sharing your feedback, Stephan. We were unable to locate an active claim filed against your policy and a dedicated team member will be reaching out to you to initiate the process and answer any questions you may have. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Preferred

    Glad to have the coverage. A little insurance goes a long way. Glad we didn’t have the need for a claim. But, witnessed some on the cruise that did. Thanks for your support…

    Bradley from AZ
    Review Received: July 13, 2023
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    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for your feedback, Bradley! We know you have options when it comes to travel insurance but are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.

    “
    Generali Global Assistance policy: Preferred

    DOUGLAS from CO
    Review Received: July 13, 2023
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    5 out of 5 people found this review helpful

    I am very dissatisied with my experience with Generali Global. My claim was submitted on May 23, 2023 and It was 6 weeks before I received any response from the company. The woman who called me then promptly told me she did not have the authority to handle the full claim but could only pay the baggage delay, which she did. The balance of the claim was referred to another person. After more time had passed with no response I contacted the Squaremouth Zero Complaint team. After I contacted them I did get a response from Generali but the woman who contacted me told me she did not have time to process the rest of the claim that day but only part of it. She promised she would finish it the next day which she did not. She processed it 3 days later for an amount that I did not agree with or understand. I have left two phone messages for the second woman processing my claim to ask her to call me to answer my questions. She has not returned my call.

    Overall, I would say Generali Global's claim service is terrible. It took way too long to respond to my initial claim and then the claim got handed off to two different people. Why not have one person handle the entire claim? Also, I have no tolerance for a business that hides behind voicemail and will respond to a legitimate inquiry from a customer. Based on my experience, I do not know why you offer insurance from this company on your website.

    “
    Generali Global Assistance policy: Standard

    It’s difficult for me as I’m 80 years old and need help with gathering all the paperwork. Seems confusing for me.

    Janet Marquardt from AZ
    Review Received: July 12, 2023
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    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, Janet . You can watch this video on how to start a claim, generalitravel.com/start-claim. One of our dedicated customer service team members will reach out to offer further assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!

    “
    Generali Global Assistance policy: Standard

    Great company to work with - reasonably priced as well. Thanks for great customer service.

    Gail from FL
    Review Received: July 11, 2023
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    2 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thanks for sharing your positive experience, Gail! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Preferred

    During my trip, I had a question about my policy. I called the 24 Hour Customer Service line from my hotel room in Istanbul. The person on the phone was helpful, and I received an answer right away.

    Matthew from WA
    Review Received: July 11, 2023
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    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback, Matthew! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Standard

    Customer service is very poor. After sales service is poor. Accepting the claim -online is very very very poor and very difficult.

    Prathap from GA
    Review Received: July 10, 2023
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    6 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, Prathap. We are sorry to hear about your negative experience and for not meeting your expectations. You can watch this video on how to start a claim, generalitravel.com/start-claim. In addition, one of our dedicated customer service team members will be reaching out to you to offer assistance with filing a claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated team members can help!

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Last updated: September 17, 2026