Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
We experienced a trip interruption that was fully and quickly covered by Generali. Their premium was significantly lower than other insurers and we were very happy with their handling of our claim.
David from FLReview Received: May 3, 2023Was this review helpful?11 out of 11 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear David! Thanks so much for sharing your experience and choosing to #TravelSmarter. We will share your feedback with our customer service team.
“Generali Global Assistance policy: StandardWe felt that your policy was the most cost effective.
Barbara from INReview Received: May 1, 2023Was this review helpful?2 out of 2 people found this review helpfulResponse from Generali Global AssistanceHello Barbara. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
“Generali Global Assistance policy: PreferredI use Generali Global because it is easy and covers all that i need.
Susan from NJReview Received: April 28, 2023Was this review helpful?3 out of 4 people found this review helpfulResponse from Generali Global AssistanceThanks for choosing Generali, Susan! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: PreferredThe rate of Generali Global Assistance is very competitive. It's coverages on various areas. Due to the plane (Air Canada) being delayed over 24 hours, I lost a whole day in Auckland, lost one-day hotel plus one-day excursion. I filed a claim on 4/3/23. I only received an email stating they have received my claims. That is all. No other email or person contact me. When I called, it is only recording voice mail. And gave me an email to file claims. No life person to answer my call or emails. It showed a Q &A saying it takes 30 days for filing a claim. Today is 4/26/23, no one send me any information on the progress of the claim. No life person will answer your phone call. This is not satisfied with my claims.
ARLINE from WAReview Received: April 26, 2023Was this review helpful?35 out of 35 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Arline. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: StandardWhile my wife and I have insurance including some travel insurance, I find that there are sometimes loopholes or circumstances that are not covered to our satisfaction. Squaremouth has always been able to provide exactly the insurance that we need to fill the gap at a very reasonable price. Very glad that we have found Squaremouth as a resource.
David from KYReview Received: April 25, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear David! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardRichard from FLReview Received: April 25, 2023Was this review helpful?3 out of 3 people found this review helpfulClaim was handled in full within 5 weeks. The only issue was the lack of contact or feedback. We didn't know where we stood other than an indication that the "claim was submitted." Otherwise the documentation and claim process was very easy. I would use Generali again.
“Generali Global Assistance policy: PreferredFilling my claim was easy. However, I did not want reimbursement by Zelle. I emailed GGA expressing this, but I have not yet received a reply. I want a check for the $60 reimbursement.
Paulinda G. Lynk
Claim Number 23039827-01Paulinda from ILReview Received: April 24, 2023Was this review helpful?10 out of 10 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback Paulinda. We're sorry to hear about the circumstances surrounding your claim payment and apologize for the delay as we take customer service and the claims review process very seriously. We're pleased to advise that your payment has since been updated and you should have been contacted by one of our dedicated team members regarding those details. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardAs I recall, the Policy referred to certain requirements for covid illness to qualify, but did not say what those requirements were. I recommend they be written on the policy. I called a service rep, who was very helpful and called me back with the info.
Joan from AZReview Received: April 23, 2023Was this review helpful?7 out of 7 people found this review helpfulResponse from Generali Global AssistanceHello Joan. Thank you for your feedback and your purchase. We are happy to hear that your questions were answered by our dedicated customer service team. Our plans can help if you are diagnosed with Coronavirus before or during your trip. You just need to meet the standard requirements for coverage due to sickness, and our plans can assist you with Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation. If you have questions about these coverages, please visit COVID-19 Travel Insurance Guide | Generali Global Assistance (generalitravelinsurance.com)
“Generali Global Assistance policy: PreferredRobert from CO from COReview Received: April 23, 2023Was this review helpful?1 out of 1 people found this review helpfulconfusing forms. difficult to speak to a real person.
“Generali Global Assistance policy: PremiumAs per usual, agents/reps, are always ready, willing and able to assist with my purchase and any questions I have. Kudos to Generali Global for their wonderful assistance.
Lorraine J from FLReview Received: April 22, 2023Was this review helpful?2 out of 3 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback Lorraine! We will share it with our Customer Service Team.