Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Standard
Warning, look very closely at Generali Global Assistance, I give them 0 stars, we booked flight and plane was at gate ready to board and announcement was made flight cancelled, insufficient crew members. The FAA a government agency will not board passengers as this is a safety issue. Filed claim, submitted documentation, as we suspected benefits were denied, Airlines refunded our plane tickets Generali said no.
Only 2 things were covered mechanical breakdown and weather, so I was denied and asked for a supervisor, denied. Even though the FAA was the reason we were denied. Stupid reasons and grossly limited reasons. So the wing or engine could fall off and we are covered. The engine could fall off and we are covered, let it be a safety issue and nope not covered, and don't ask for any help you won't get it!!!!!
Haven't heard a peep from them no way to get to a supervisor.
Now I ask you to look and read and find you someone who cares. At 71 yrs old I am highly disappointedPhil from GAReview Received: March 31, 2023Was this review helpful?48 out of 48 people found this review helpfulResponse from Generali Global AssistanceHello Philip. We're sorry to hear that your flight was cancelled and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members will be contacting you to offer further details regarding the determination.
“Generali Global Assistance policy: StandardI can’t get a live person on the phone to answer questions. The emails I received are form letters and don’t address my questions . My wallet & iPhone were stolen in Vietnam. I called the toll-free number to ask for assistance finding them as directed in my policy. After waiting on line and pressing many buttons as directed, the automated voice informed me that my call couldn’t be connected and hung up on me.
Joan from MAReview Received: March 31, 2023Was this review helpful?21 out of 21 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Joan. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PremiumEasy to purchase a policy. Had to dig through the text to determine all that was covered (e.g., rental car insurance, medical issues etc.)
Determined after reading the policies that I wanted to get the premium policy. I thought it would have been easier to upgrade than to cancel the first policy and purchase a new policy. However, the cancellation went through fairly quickly.HK from UTReview Received: March 30, 2023Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceHello Heidi. Thank you for your feedback. We are working on making policy modifications more user friendly in the future. To edit trip coverage you can contact us at 800-348-9505 or customerservice@generalitravelinsurance.com. Our customer service representatives will answer any questions you have. Thanks for your purchase!
“Generali Global Assistance policy: PreferredNot sure how long it will take my medical insurance to reimburse me for my expenses. After they do, I will file a claim with the balance.
Janice from UTReview Received: March 30, 2023Was this review helpful?4 out of 4 people found this review helpfulResponse from Generali Global AssistanceHello Janice. Thank you for your feedback. We take customer service and the claims process very seriously. If you need any assistance with filing your claim, please reach out to us at 800-348-9505 or by email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to help. Thank you for choosing Generali!
“Generali Global Assistance policy: PreferredCarlos from CAReview Received: March 30, 2023Was this review helpful?0 out of 0 people found this review helpfulI bought a Preferred coverage for a 30 days trip to India and Nepal, very expensive trip. 10 days into the trip I developed COVID, after isolating, I flew back to states.
After recovering, I made a trip interruption claim with Generali. It took a month and a half, and a serious amount of documentation but Generali paid almost all the amount I requested.
I would definitely use them again. They were very thorough. Based on the feedback here, I was careful using their website, read my policy carefully, and provided all the documentation they requested. I think they were fair with my claim.
“Generali Global Assistance policy: PreferredI tested positive for Covid on the 8th day of my trip and contacted 24 hr assistance to find out what I needed to do if I had to abandon the rest of my trip and put in a claim.
I explained that I had to travel to Valencia in any case and requested a list of places where I could get a PCR test. They emailed me very quickly with a list of 3 locations, only one of which was in Valencia. It turned out I couldn’t get a test without an appointment.
Fortunately, no was not that I’ll and able to continue with my trip. I’m not sure what would have happened if it had worked out otherwise.Deborah from NYReview Received: March 29, 2023Was this review helpful?5 out of 5 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Deborah. We are sorry about your negative experience, and apologize for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. Additionally, one of our dedicated customer service team members will be reaching out to you to offer assistance with filing a claim.
“Generali Global Assistance policy: StandardThe company responded to the claim appropriately 45 days after the claim was filed. The claim for trip cancellation and trip interruption was denied despite the sickness that my physician advised me to cut trip short.
Serge from CAReview Received: March 28, 2023Was this review helpful?23 out of 23 people found this review helpfulResponse from Generali Global AssistanceHello Sergei. We're sorry to hear you had to end your trip earlier than expected and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members has reached out to you to offer further details regarding the determination.
“Generali Global Assistance policy: StandardOur flight was cancelled due to a small plane crash at the airport we were to travel into and we were told the airport shut down. Southwest would not book us on another flight to get us to our destination in time to make our connecting flights ( said they did not do that) and could not get us on any of their other flights the next day to make our connections. We had to spend additional money to make our connecting flights the next day and to not lose days of our vacation. Our claim was denied by Generali as it wasn’t an “operational issue with our plane.” I would think shutting down an entire airport would qualify as this clearly wasn’t a fault of our own. If this is clearly the case, I would not recommend anyone purchasing travel insurance and will not be doing so in the future. Have been on numerous trips and have never used the policies I have purchased.
Kelly from KSReview Received: March 28, 2023Was this review helpful?16 out of 17 people found this review helpfulResponse from Generali Global AssistanceHello Kelly. We're sorry to hear that your flight was cancelled and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members has reached out to you to offer further details regarding the determination.
“Generali Global Assistance policy: StandardI'll get travel insurance with them again.
Elaine from MDReview Received: March 27, 2023Was this review helpful?2 out of 7 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Elaine. Thanks for sharing your experience and for your loyalty to Generali for your future travel insurance needs!
“Generali Global Assistance policy: StandardIt took a while to access a live rep but we did and she was helpful. We have sent in all the information required (we think) and await our reimbursement. Unfortunately, my husband was hospitalized and we were unable to go on our cruise. :-(
SE from NYReview Received: March 26, 2023Was this review helpful?3 out of 5 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Sherry. We are sorry to hear about your negative experience. We take customer service and the claims review process very seriously. One of our dedicated customer service team members will be reaching out to you to offer further assistance with the claims process. Thank you for your patience.