Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: StandardBonnie from AZReview Received: June 17, 2023Was this review helpful?0 out of 0 people found this review helpful
I actually didn't make a claim because the airlines paid for all the out-of-pocket expenses due to their problems.
“Generali Global Assistance policy: StandardFound it very difficult to upload and complete the claim on line.
VERONICA from CAReview Received: June 17, 2023Was this review helpful?8 out of 8 people found this review helpfulReview Updated: 07/15/2023
Very prompt handling, little disappointed in the caps on reimbursement for hotel and meal, i.e. not reimbursed entirely, but still glad I bought the coverage in these unstable travel times.
Response from Generali Global AssistanceThank you for sharing your feedback, Veronica. We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been received, and our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardDid not require services. Trip went smoothly
Carol from CAReview Received: June 16, 2023Was this review helpful?0 out of 5 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Carol! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardIt was very easy to obtain a policy and the rate was better than any other travel insurance I looked into. I will use General Global Assistance again. Very satisfied.
Andrea from NYReview Received: June 16, 2023Was this review helpful?0 out of 3 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Andrea. Thanks for your feedback and purchase!
“Generali Global Assistance policy: StandardKaren from ILReview Received: June 16, 2023Was this review helpful?0 out of 0 people found this review helpfulFirst claim for baggage delay Generali was awesome! It was resolved in a matter of days, and I was very satisfied.
The second claim for delayed travel due to a missed flight, Generali was totally unresponsive even after 30 days, telling me I’d just have to be patient. I opened a complaint with SquareMouth Zero Complaints team and they were on it! They got it resolved with 24 hours - thanks so much. Love SquareMouth!
“Generali Global Assistance policy: PreferredI thought that my initial call to the Generali was rather cold and unwelcoming. The information verbally provided to me on the phone simply resulted in sending me the forms to be filled out. Since my wife's mother died on the date of our cruise departure I still to provide multiple documents to support my claim which I am in the process of doing including a death certificate.
Hopefully, once the documents are submitted my claim will be paid.
Alan from MAReview Received: June 16, 2023Was this review helpful?2 out of 3 people found this review helpfulResponse from Generali Global AssistanceHello Alan. We’re sorry for the negative experience and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have asked one of our a dedicated customer service team members to contact you and offer assistance. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com. Thank you.
“Generali Global Assistance policy: StandardThe customer service number is really only for problems while traveling. Post travel claims are web only to file. Poor support and FAQs on the website. Forced to provide all sorts of information and documentation for irrelevant issues. Site states it can take 30 days or more to resolve a claim. Now I have to wait. Not impressed!
Lee S. from FLReview Received: June 15, 2023Was this review helpful?7 out of 7 people found this review helpfulResponse from Generali Global AssistanceThank you for sharing your feedback, Mury. We're sorry to hear about the circumstances surrounding your experience and apologize for not meeting your expectations. We take customer service and the claims review process very seriously. We're pleased to advise that your claim has been received, and our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. Please feel free to reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions or concerns.
“Generali Global Assistance policy: StandardI purchased a policy through Generali Global Assistance as I wanted the "cancel for any reason" coverage & was put off by the price through the tour company. I didn't expect to use it but who does? I called to verify what I had read & was pleased to get through to a person immediately. The price was good & the coverage what I had hoped for. I am not filing a claim but I felt more comfortable on this trip (& perhaps the weeks leading up to it) knowing that I had this coverage. Recommended.
Patricia from COReview Received: June 15, 2023Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for the recommendation, Patricia. We are happy you found the right coverage to fit your trip's needs.
“Generali Global Assistance policy: PreferredMy experience with Generali Global Assistance was a very positive experience, and I will definite use your company for my next travel experience. Thank you! Diana Brown
Diana from MDReview Received: June 14, 2023Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Diana! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: PreferredCould not find my copy of the policy. Called Generali Customer Service before we departed. They returned my call and emailed me a copy of my policy promptly.
Rob from GAReview Received: June 14, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for the feedback Robert! We will share it with our Customer Service Team. We are pleased you chose to have Generali Global Assistance, one of the largest insurance companies in the world, to back your trip.
Last updated: September 17, 2026