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Overview

Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.

Trips Protected
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SINCE 2004
200,593
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AVG. MONTH
1,666
Total Reviews
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SINCE 2004
5,130
Detailed Rating
Customer Service Before Trip
4.41/5
Customer Service During Trip
3.88/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.32 (5,130 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • “
    Generali Global Assistance policy: Premium

    First, they didn't email me the policy details until I had to ask again after we departed. We didn't use their assistance during the trip, but filed a claim a week after we got back.

    Our passports were stolen on the trip, causing us to delay returning by 2 days, because of the time to travel to where the embassy is and get emergency passports. We filed a claim for the transfer (taxi) cost and hotel/food cost for those couple of days. (We were able to rearrange our return flight without additional cost.). We filed the claim over 2 months ago and have only received the auto-reply acknowledging the online submission. I emailed 2 weeks ago asking about it and...nothing. I expect some response, even to say they are still working on, to give a time frame, to ask for more info, whatever. So, as I plan my next trip I won't be using them.

    David from WA
    Review Received: March 26, 2023
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    16 out of 16 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, David. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and your dedicated claims team member has reached out to you to request additional information in order to process your claim. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com. Thank you for your patience with this matter.

    “
    Generali Global Assistance policy: Standard

    Easy and affordable giving me peace of mind!

    Glenn K from MA
    Review Received: March 25, 2023
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    1 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Thanks for choosing Generali, Glenn! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

    “
    Generali Global Assistance policy: Standard

    I would give 0 stars if it were an option. Generali has very narrow definitions of what they consider to be a valid claim. A tour operator canceled a trip and generali would not pay out on a claim. Trip insurance is the greatest scam. It is not worth buying due to the narrowness of how they define instances they will pay under. A country closed its doors and it was not possible to visit because the country would not let you in is not a good enough reason for Genrali to pay.
    What a waste of money to purchase this policy. If you used Squaremouth to purchase this this through they do not stand by the product they offer and their zero complaint policy is a joke.

    Frank from MI
    Review Received: March 24, 2023
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    21 out of 23 people found this review helpful
    Response from Generali Global Assistance

    Hello Frank. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. The plan you purchased is unable to provide coverage for the cancellation because it does not meet the requirements of the covered event. One of our dedicated claims team members has contacted you to explain the details. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

    “
    Generali Global Assistance policy: Standard

    all went well

    Linda from CO
    Review Received: March 20, 2023
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    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    That's great to hear Linda! Thanks so much for sharing your experience and choosing to #TravelSmarter.

    “
    Generali Global Assistance policy: Standard

    Used you twice without a claim. Would do again,for peace of mind. Just recommended you to a friend.

    Judith from AZ
    Review Received: March 19, 2023
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    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Thanks for choosing Generali, Judith! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip. Enjoy your travels.

    “
    Generali Global Assistance policy: Standard

    I was very frustrated with Generali when we got home and first started filling out the claim form online. The form kept freezing so we couldn't get it filled out and when one contacts Generali by phone or email it's impossible to get through to an agent or even a voicemail to describe the problem. After a couple of days the form remained available throughout our input of the claims information. So we have submitted the claim and it was confirmed but we have not been contacted since.

    John from CA
    Review Received: March 17, 2023
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    18 out of 18 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, John. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    I received an automatic response to my inquiry, which did not address my question. Now I need to take extra steps to speak with an agent for personal assistance.
    I look forward to working with the professionals to support me with my claim.

    KRA from NY
    Review Received: March 15, 2023
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    5 out of 6 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, Kristal. We are sorry to hear about your negative experience. We take customer service and the claims review process very seriously. One of our dedicated customer service team members will be reaching out to you to offer further assistance with the claims process. Thank you for your patience.

    “
    Generali Global Assistance policy: Preferred

    My suitcase was damaged beyond repair on the journey between our home and Cape Town, South Africa, and filed a claim with our air carrier. I was informed that it might take 4 to 6 weeks to resolve that claim, so I contacted the insurance company to find out how long I have to file a claim with them in case the airline does not pay my claim. I was told that 90 days to file is preferable but that legally I have up to one year. As soon as I get the results from the air carrier, I will either consider the matter closed or I will file a claim with the insurance company.

    Otherwise, everything went well on the trip and we have no other claims.

    Patsy Inglet

    Patsy from TX
    Review Received: March 8, 2023
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    5 out of 6 people found this review helpful

    Review Updated: 04/05/2023

    Claim was settled for the full value claimed. We received a check last week. No problem.

    Response from Generali Global Assistance

    Hello Patsy. Thank you for sharing your feedback with us. We have shared it with our Customer Service Team. If you need any assistance with filing a claim, or have any additional questions about the claim process, please feel free to contact us at 800-348-9505, or by email at customerservice@generalitravelinsurance.com and one of our dedicated customer service team members will be happy to assist you!

    “
    Generali Global Assistance policy: Standard

    Generali website has not functioned for us yet. We have tried to complete a claim but website would not allow uploading supporting expense material, did not allow work to be saved, did not give error number on error message to provide when tried to report problem to Generali

    John from NH
    Review Received: March 7, 2023
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    6 out of 7 people found this review helpful
    Response from Generali Global Assistance

    Hello John. Thank you for your feedback. At Generali, we take customer service and the claims process very seriously, and apologize for the technical difficulties you experienced with filing a claim online. One of our dedicated customer service team members will be reaching out to you to offer assistance with filing your claim. Thank you for patience with this process.

    “
    Generali Global Assistance policy: Preferred

    Horrible. Their automated phone service is not user-friendly. It's not easy to figure out which option to choose and there is no option to talk to a representative. You are not told their hours and I was put on hold (optioned for a call-back) when there was no intention of a call back on a Sunday - yet, nowhere are you informed of this. In desperation, I called the emergency number just to try to find someone to speak to. Very frustrating. When under stress, you would think this process would be made easy for the consumer. Not this company.

    Filing a claim - horrible. The FAQ section will answer your question, but it doesn't tell you what to do about it. For example, when I tried to upload the documents they asked for, I got an "error" message. It took me hours to figure out that I had to scan and enter one page at a time. Apparently, it only accepts a small amount of information....I still don't know. All around frustrating. I will never use this company again. I have not heard back from the claim but I will ask Squaremouth for assistance if needed.

    Christine from CO
    Review Received: March 5, 2023
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    21 out of 22 people found this review helpful

    Review Updated: 04/05/2023

    Filling out the claim was a nightmare. They were quick to refund the money but the process is not user-friendly.

    Response from Generali Global Assistance

    Hello Christine. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. A dedicated claims team member is investigating your case further and will be in touch with you. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

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