Generali Travel Insurance Reviews
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See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
Their Q and A is not comprehensive. If you try to contact tem by phone, it’s all automated and it’s not possible to get a live person on the phone. Inquiries were answered with automated replies which did not answer the question posed. To date, my claim has not been settled though they said almost a month ago that they had all my materials and had assigned the claim to a claims representative. I have received no further contacts from them since that time.
Their rates seemed competititve and what they offered seemed comprehensive and appropriate to my needs. But this delay and their failure to respond to my inquiries is disappointing.Judy from NYReview Received: June 6, 2023Was this review helpful?14 out of 14 people found this review helpfulReview Updated: 07/04/2023
It was impossible to get a live person on the phone to discuss problems and delays and to answer questions. They didn’t seems well organized, acknowledged receiving documents and said file was complete yet asked for the same materials again. Included requests for airfare reimbursement although I had not asked for this in my claim.
Response from Generali Global AssistanceHello Judith. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredI had gone to the Generali website to find out if a lost bag on our flight from Frankfurt had coverage on the policy we purchased. I found the online "virtual assistant" set up on their site to be extremely unsatisfactory. For one thing, I needed to find out what exactly might be covered and what steps I take. The site said that I could file a claim and to start to enter info including what was in the luggage and then come back to it to add or modify the info. I did not have all the info at that time. But after entered a lot of info, there was nowhere to save it. I finally got a live chat person to come up but he was extremely slow and couldn't help me with the "save" issue At one point, he said that they have been having complaints about this online claim system. So I had to close out the work I did and it was all lost so I will have to start over and there is still no way to save it if I can't finish it?????
I was very frustrated with Generali's lack of service and difficulty in using their website. Based on their experience, I could never buy their coverage again.
Re: Squaremouth, I've been pretty happy with the ability to get someone to talk to about our claim. But Generali, no.Robert from CAReview Received: June 5, 2023Was this review helpful?8 out of 8 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Robert. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. One of our dedicated customer service team members will be in touch with you soon to offer further assistance. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com
“Generali Global Assistance policy: StandardThe instructions for filing a claim are far more complicated than they need to be.
Kathleen from OHReview Received: June 5, 2023Was this review helpful?6 out of 6 people found this review helpfulResponse from Generali Global AssistanceHello Kathleen. We’re sorry for the inconvenience and will use your feedback to improve the claims process. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredDeborah from MDReview Received: June 4, 2023Was this review helpful?0 out of 0 people found this review helpfulit is impossible to actually talk to a representative at generali even though they settled my claim within 2 weeks
tried asking question via chat but bot could not reply and told me to call
so I did
after responding to all the questions recording told me my claim was settled
would not use them again
“Generali Global Assistance policy: StandardI filed my claim on May 10. I immediately received a request for additional documents which I had already provided. Since then, I have heard nothing. When I call the Customer Service number, it seems to be impossible to get through to a human being to find out if the claim is proceeding. I left a message asking if the claim is proceeding, but have not received a response. It is frustrating not to have any human interaction.
Jo V from IAReview Received: June 3, 2023Was this review helpful?9 out of 9 people found this review helpfulReview Updated: 07/01/2023
My claim was settled and payment received in just under 6 weeks from when I submitted my documents. Instructions for filing the claim were clear and I am satisfied generally with how my claim was handled. The Generali website is completely automated. My only frustration was the inability to get feedback on the status of my claim when I hear nothing after 4 weeks.
Response from Generali Global AssistanceThank you for your feedback, JoAnna. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredWe had no issues on our recent trip that required assistance from Generali. Pre-trip I upped are coverage to meet some additional trip expenses. It was handled with a quick phone call and I received an up-dated policy by email.
Stephen from MIReview Received: June 2, 2023Was this review helpful?1 out of 1 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Stephen! Thanks so much for sharing your experience and choosing to #TravelSmarter.
“Generali Global Assistance policy: StandardI am still waiting to hear back from Generali Global. Their claim process was extremely cumbersome.
Gayle from ORReview Received: June 1, 2023Was this review helpful?7 out of 8 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Gayle. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredNot much to say at this time. I'm working on the claim, which I will complete tomorrow. I found the claim form to be reasonable. I was unable to log in to begin, but a quick phone call solved that problem.
Jack from AZReview Received: June 1, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback, Jack. We have received your claim, and a dedicated claims rep will follow up with additional information. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com
“Generali Global Assistance policy: PreferredI found your site easy to negotiate and was able to compare coverage option easily. I will be filing a claim and am hoping that experience is as easy and buying the coverage.
Janene from WAReview Received: May 31, 2023Was this review helpful?0 out of 2 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback. We are sorry to hear about the circumstances. You can watch this video on how to start a claim, generalitravel.com/start-claim. If you should need any further assistance with the claims process, feel free to give us a call at (800) 348-9505 and one of our dedicated claims team members can help!
“Generali Global Assistance policy: StandardI have never purchased travel insurance for a trip so I was a little skeptical. Our tour organizer told us we had to. I looked for a policy online and found Generali Global. They were very thorough in answering my questions before purchasing the policy. I red the policy as soon as I purchased it, again. I felt comfort in the things stated in the policy. We had no problems on the trip but I was comfortable in knowing that there was an international phone number should a problem arise.
Kerri from AZReview Received: May 30, 2023Was this review helpful?4 out of 5 people found this review helpfulResponse from Generali Global AssistanceThanks for choosing Generali Global Assistance, Kerri! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
Last updated: September 17, 2026