Generali Travel Insurance Reviews

The claim submission process paperwork/forms requirement was somewhat daunting, but necessary for a smooth & timely resolution. The claimed funds were transferred to my bank account within a week of submission.

It has been a joke in trying to get reimbursed. I had a stroke the first of July and we have still not been compensated. The hotel was terrible in assisting us as well as your insurance companies. I will certainly never use you again.

My claim was paid in a week!

Good service and easy to file claim.

My airline canceled my trip the day before leaving. They put me on another flight that would clear customs at a separate airport so I called GGA to help me book a new flight. This would make me 2 hours late for the flight out of Maun and I could miss my safari.

They sent an email out and cc’d me so I waited but at 10:30pm they still had not contacted me with a new flight so I re-read the email the rep sent out and realised he had ONLY emailed me. Nobody else saw that request for a new flight.

I told the insurance rep that I would handle it and I booked myself on to another airline for the next day.

The strange thing was my friends were on the Air Botswana flight I was supposed to be on and said there were many seats available. So why did Air Botswana cancel just my flight to put be on one that arrived two hours after my friends? Anyway I wasted hours waiting for your insurance representative to help me and Ultimately had to book it myself at about 12:05 am.

My claim was a small one. They processed it immediately and had no additional questions about my submission. My reimbursement was in my bank account within 24 hours. I was very impressed with their service.

Our vacation ended at the airport as we were about to check in for our flight due to a medical emergency for my husband. He ended up in the Emergency room. The hotel was kind enough to fully refund what was at that point a non refundable booking. GGA did not pay for the airline ticket because we received travel credit from the airline, even though a future travel credit is not equivalent to a cash refund, as it limits me to a single provider, timeframe, and terms of use. This interpretation is inconsistent with both consumer expectations and regulatory guidance.

We had a great experience and the confidence that should something go wrong it was covered. We will use your services again in the future.