Generali Travel Insurance Reviews

Just filed the claim today for an incident that happened 9/2/2025

I came home extremely ill but never went to the hospital here near abroad.
My physician treated me and I had a chest xray. I have been sick and trying to recover for over 2 weeks

I filed a claim for a damaged piece of luggage that was not noticed till I arrived home. A claim has been filed but I am constantly being asked for police report which there was none and proof I filed claim with homeowners insurance first. My deductible is much higher than cost of luggage. To replace luggage is 223 dollars. What is the value of taking out travel insurance if the company doesnt want to pay for a simple 223 dollar piece of luggage.first time ever i have had to put in a claim and am very disappointed. When I call the reps are nice but I get nowhere. Very unhappy with the policy. What would happen if I got sick and it was a huge cost. You took my money fast when I purchased and now I am reclined to accept you will not replace luggage so I am not out the money for the useless insurance but I have buy the 1 piece of luggage that damaged. So insurance was good till I had to put in a claim the it is not

We did not need to file a claim, however our interaction with Generali was so good I did not worry about anything on vacation and was comfortable knowing if I needed assistance they were there for me.

I put in on your website that I would like to be paid through my bank. I included my routing # etc. When I checked on line it only shows submitted. So I called and was told that my address was needed for a check. I did not ask for a check. I was also told someone would contact me the next day. That never happened. Very disappointed. Will have to take time again to call on Monday inbetween work hours if I have a chance or Tuesday.

Several days before my wife and I were to take the trip on he Alaska cruise, I tore my Meniscus in my left knee. On the advice of my Doctor and my inability to get around, we had to cancel the trip. As a result, I filed a claim for the cost of the trip.

I submitted over 90 pages of materials based on the original request. They came back for more information and I have supplied that. I am awaiting their response and payment of my full claim. This should not be complicated, but so far I am finding it a bit burdensome.

Thank you,

Thomas Firth
7/26/2025

Cancelled our trip due t an accident.
Our claim was resolved within a month and without any problems.

I was able to file my claim for lost luggage in about 15 minutes. The process was very simple. I then received my reimbursement about 1 week later.

As an 80 year old I needed to take out a policy in case something happened to me or my wife before or during our cruise on the Danube. Fortunately we had a great trip and didn’t have to file a claim.