Generali Travel Insurance Reviews

I filed a claim after i had to cancel my trip for medical reasons. I provided Generalife with my trip itinerary and cancellation policy, the trip invoice, the copies of the confirmation of payment (done via Wise), my patient authorization form and my physician statement. They emailed me asking for airline information (I am not requesting reimbursement for flights-I had not yet booked one), drivers license, bank statements with the transactions for trip payment, my patient authorization form, and physician statement. I have called twice to get help to provide what is needed. I have already provided patient authorization and physician statement. on the phone calls, I was told I could speak with the person handling my claim and both times I was then transferred to a voicemail box. I left messages both times and next I received a robo-email asking for the same items as the first one. I then responded to the email with my questions and requested a call back but still have not had any contact with a claims person. This is quite frustrating and should they drag it out too much longer, I will most certainly never use them again. In the meantime, this was a very expensive trip and i would really like to get my money back so I can try to book another trip soon.

Being a senior and not savvy on the computer It was challenging to file a claim. I found it difficult to maneuver the logistics on line and the customer service person said he could not walk me through it.

Our claim was processed promptly. Received payment in 3 days. Would use Generali for future travels.

I am about to submit my claim to Generali Global. It took some time because I have to wait for the receipts and other e-mail from the baggage locators to make sure I can claim it all together in one claim. Is there any way I can fax the claim. There are too many attachments with it. Please advise.

We had to cancel our trip within a week of our planned travel due to illness. We filed a claim and more than 30 days after filling we have had no contact whatsoever. Why does it take so long to provide the insurance benefit that we had purchased?

My handbag was stolen during my trip. I was shocked when I received a claim rejection due to trip cancellation even though I submitted my boarding pass. It felt like Generali was just trying to reject my claim for whatever reason. Took a few calls and emails before my claim was reviewed again and partially approved. Did not like my claim experience with Generali and would not recommend them.

This was the first time I purchased travel insurance. I cannot compare it to previous experiences of purchasing travel insurance. I thought the procedure of purchasing the insurance was straight forward. No need to use insurance so can't give feedback.

The on line claim process was very clear and straightforward. They did require complete documentation (nothing unreasonable) and I had or was able to obtain everything they needed. The settled my claim (flight cancelation caused an overnight hotel stay) within a couple of days after I submitted the paperwork. I will definitely use them again for trip protection.

June 11: I have only had one brief conversation with customer service since our return. I had no interaction during our trip. United airlines delayed our outbound originating flight which caused us to fly two legs instead of one in order to get to our international flight from Newark to Johannesburg. We were downgraded from first class to economy on these two domestic legs.

June 27: United Airlines informed us early in the day that our evening flight from Cape Town to Dulles was CANCELLED. We were provided no options to return in international business class. As a result, we cancelled our flight with United and booked our return through another airlines which resulted in more air time and more costs, both.