Generali Travel Insurance Reviews

I have been trying to file a claim but they wont let you speak to a customer service rep and the website wont finish processing my claim. When I enter the amount I am trying to claim the website will only go up to 15.00!! If I try to enter any other number the website will not allow you to move the claim forward. I have no idea how to proceed now. TOTAL WASTE OF MONEY.

I injured my back while on vacation and I have tried to contact your company several times and cannot get past the robot that answers the phone. I have several questions that I have not been able to get answers to. Speaking to a REAL person would be extremely helpful!

I will use you again.

I don't remember who I spoke to but I did contact Customer Service after purchasing just to review the policy to make sure I understood it all. The woman I spoke to could not have been nicer and immediately put me at ease, very willing to answer all my questions in a thorough manner.

I requested verification of Covid-19 coverage and received letters for each traveler for each country visited in a timely manner.

I honestly can't remember about the customer assistance, much but I did call prior to purchasing. As it didn't make much of an impression on me one way or the other, obviously, it meant it wasn't memorably fantastic, nor was it horrible. The fact that I didn't need to make a claim made the whole thing smooth. (Last time when I needed to make a cancel for any reason claim, it was rejected because my MIL canceled within 48 hours and I didn't know about that restriction. With travel insurance, you need to be so incredibly up on the rules because they really do not "want" to pay!)

I called global assistance to extend cover for an additional week and the experience was great

I have purchased travel insurance many times but never had to use it. An unfortunate health problem forced me to cancel my trip. My claim was handled so quickly that I was very surprised. Excellent experience.

Very quick and easy

After having bought trip insurance for decades and never making a claim, we finally had a reason to do so. We bought a policy with Generali which was not the cheapest one available, but they got slightly better reviews, especially in the claims payout category. Due to a death in the family our trip departure was delayed, resulting in significant extra costs for transportation changes and an extra hotel stay. We were pleasantly surprised to get a generous settlement from Generali for trip interruption that fully covered our extra costs. It took some diligence and patience on our part, filing the claim and providing lots of documentation to the claims process. Generali's online claim system is difficult if not impossible to use, so we ended up emailing everything to them. Then they wanted more information. Fortunately we had records of everything and were able to provide it as requested. Email worked fine. They were hard to reach by phone, so it was difficult to have a conversation. So I would say this was a positive experience because they did pay the claim, but we did have to jump through some hoops to get it done, to be patient, to persevere, and it took a couple of months. Thank you Generali for coming through for us.