Compare Generali Global Assistance Plans in Just A Few Simple Steps
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
We had a missed connection and lost luggage and filed a claim. Unfortunately the documentation that we had from the foreign carrier was not sufficient for the travel insurance to pay out. Trying to get the information that they were requiring was almost impossible from the foreign carrier. We had adequate documentation showing that delayed luggage and missed connection but this did not satisfy the carrier. I don't think I would get travel insurance that would cover this connection and lost luggage again.
Thank you for your feedback David. We're sorry to hear about the circumstances surrounding your claim and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We are pleased to advise your claim has since been resolved and you should a phone call from a dedicated team member with additional details. If you have any further questions, please reach out to us at (800) 348-9505 or via email claims@generalitravelinsurance.com.
The process of receiving claims by Generali is dysfunctional due to poor functionality of its claims accepting webpage.
I filled out a claim form online and submitted via that webpage all the required information. It was around middle of October '22. After a month expired since then I contacted the company to find out status of my claim. However, the claim and all the related documentation was impossible to locate due to the malfunctioning of the website I was told. It took speaking to more than one representative to find the root cause. Finally, a third representative advised me to resubmit the claim and all the related information via email.
What if I didn't follow up the status of my claim? Would I ever hear from the company? Why nobody notified me about the failure of the webpage?
This type of service by a reputable insurance company is totally unacceptable. In addition to the fact that the company is processing claim slowly, my claim is now a month behind of its due time.
Please document my dissatisfaction with quality of service by Generali Global Assistance.
Thank you for sharing your feedback Zorian. We're sorry to hear about the circumstances surrounding your claim experience as we take customer service and the claims process very seriously. One of our dedicated customer service team members will be in contact with you to provide an updated claim status. In addition, we will share your review of the claims process with our E-Claims Team to ensure we are providing the best service possible. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com
I filed a claim & have not been reimbursed yet so I can't give feedback.
Thank you for sharing your feedback Suzanne. We have your claim in our system. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com
Simple to review insurance options
Hello Marc. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
I called customer service before we signed up and also on our trip when we caught Covid. Both times we had a short hold time and received complete answers and a willingness to help We didn’t end up altering our flights so didn’t file a claim.
Hello Carol. Thank you for your experience and you feedback. We will share it with our customer service team.
Nothing to say at this moment. I will be putting in a claim for reimbursement for trip interruption.
Thank you for your feedback and your purchase Sheila. If you need any assistance with filing you claim, we have a dedicated customer service team who can help you. Just give us a call at 800-348-9505.
I have not heard whether I will receive my credit card points back or not. There were a LOT of forms to provide.
Thank you for sharing your feedback Maria. We have your claim in our system. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team members will be in contact with you to provide your claim status. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com
I have completed the claim forms on line but am unable to have my claim accepted because the Royal Darwin Hospital where I was treated did not execute a ‘consent for treatment’ form.
Hello John. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously at Generali. A dedicated claims rep will follow up with you to offer additional assistance with filing your claim. Thank you for your patience with this matter.
We submitted 2 claims, for trip interruption and for medical expenses. Both are very straightforward, and well documented. (Even though the documentation process is painful.) NEITHER have moved off of "submitted" status in 12 days. Disappointingly poor service.
Also, as A NYS resident, we are not required to submit anything re: health insurance. And yet, the form would NOT complete/submit without that information.
Thank you for sharing your feedback Sondra. We're sorry to hear about the circumstances surrounding your claim experience as we take customer service and the claims process very seriously. Our goal is to process claims within 30 days from the time that they're received, however, some cases can take longer to resolve. One of our dedicated claims team member will be in contact with you to provide your claim status. In addition, we will share your review of the claims process with our customer service team to ensure we are providing the best service possible. Thank you for your patience with this matter. In the meantime if you have any additional questions or concerns, please contact us via phone 800-348-9505 or email, claims@generalitravelinsurance.com
We have never purchased trip insurance before but it was great to have and allowed us to pre purchase hotel rooms and felt confident renting cars from non corporate entities. Highly recommended.
That's great to hear Greg. Thanks for sharing your experience and for your recommendation!