Generali Travel Insurance Reviews

Thank you for your feedback, Deborah. We are sorry about your negative experience, and apologize for not meeting your expectations. At Generali Travel Insurance, we take customer service very seriously. We have reviewed your case and are re-training the customer service rep that worked with you to improve. Additionally, one of our dedicated customer service team members will be reaching out to you to offer assistance with filing a claim.

Hello Sergei. We're sorry to hear you had to end your trip earlier than expected and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members has reached out to you to offer further details regarding the determination.

Hello Kelly. We're sorry to hear that your flight was cancelled and apologize for not meeting your expectations. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members has reached out to you to offer further details regarding the determination.

That's great to hear Elaine. Thanks for sharing your experience and for your loyalty to Generali for your future travel insurance needs!

Thank you for your feedback, Sherry. We are sorry to hear about your negative experience. We take customer service and the claims review process very seriously. One of our dedicated customer service team members will be reaching out to you to offer further assistance with the claims process. Thank you for your patience.

Thank you for your feedback, David. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and your dedicated claims team member has reached out to you to request additional information in order to process your claim. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com. Thank you for your patience with this matter.

Thanks for choosing Generali, Glenn! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

Hello Frank. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We want our customers to choose the correct policy to fit their needs and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions. We have dedicated customer service representatives who can clarify the plan terms and conditions and guide you towards the best coverages. The plan you purchased is unable to provide coverage for the cancellation because it does not meet the requirements of the covered event. One of our dedicated claims team members has contacted you to explain the details. If there is something specific that you want to be sure is covered, please reach out to us before you purchase your plan. If you have any further questions, please reach out to us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com.

That's great to hear Linda! Thanks so much for sharing your experience and choosing to #TravelSmarter.

Thanks for choosing Generali, Judith! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip. Enjoy your travels.