Generali Travel Insurance Reviews
Compare Generali Global Assistance Plans in Just A Few Simple Steps
Overview
Generali offers three comprehensive policies on Squaremouth; Standard, Preferred, and Premium. All Generali plans include strong medical protection and generous cancellation options, especially for natural disasters and bad weather.
See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:
*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.
Customer Reviews
Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.
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“Generali Global Assistance policy: Preferred
So far, all the representative would tell me is that "life-threatening illness and level 3 RECONSIDER TRAVEL advisory from the US State Department are not reasons to cancel a portion of my trip. For real?????
Valerie from MIReview Received: November 3, 2022Was this review helpful?13 out of 13 people found this review helpfulResponse from Generali Global AssistanceThank you for your feedback Valerie. We are sorry about your negative customer service experience. We take customer service very seriously and would like to offer additional assistance. One of our dedicated customer service team members will be reaching out to address any questions or concerns that you may have regarding your plan’s coverages.
“Generali Global Assistance policy: PreferredThere is no live customer service support. When I called the customer service number for help in filing a claim I was redirected to the online website. This was disappointing and unsatisfactory.
John from CAReview Received: November 1, 2022Was this review helpful?13 out of 13 people found this review helpfulResponse from Generali Global AssistanceHello John. Thank you for sharing your feedback. We apologize for not meeting your expectations as we take customer service and the claims review process very seriously at Generali. We have received your claim, and a dedicated claims rep will follow up with you to offer additional assistance.
“Generali Global Assistance policy: StandardVery easy to obtain insurance and at a very reasonable price
NANCY from COReview Received: October 31, 2022Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceHello Nancy. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!
“Generali Global Assistance policy: StandardThey asked me to prove the cause of a delay in my travel, in the face of clear evidence that it was delayed (as the airline put me up for a night due to the interrupted service). But they asked me to get in touch with the airline to get the exact cause of the delay. As a global travel insurance company, they have far more access to that information than I do. The fine print will of course get your claim denied.
Brad from VAReview Received: October 30, 2022Was this review helpful?22 out of 23 people found this review helpfulResponse from Generali Global AssistanceHello Brad. Thank you for your feedback. We're sorry to hear about the circumstances surrounding your claim and apologize for not meeting your expectations. We strive to provide a fair, equitable and timely claims process for all customers but some cases can take longer to resolve and supporting documentation is typically required in order for the policy to provide coverage for carrier delays and cancelations. One of our dedicated claims team members is going to reach out to you to provide any additional clarification you may have regarding your claim.
“Generali Global Assistance policy: PreferredA very smooth and simple process to purchase the policy and my questions were answered thoroughly and helpfully. We appreciated the peace of mind this policy gave us.
Tracy from NHReview Received: October 30, 2022Was this review helpful?1 out of 2 people found this review helpfulResponse from Generali Global AssistanceThanks for choosing Generali Tracy! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: StandardI completed my journey. No claim submitted
JOY Kora from ILReview Received: October 28, 2022Was this review helpful?0 out of 1 people found this review helpfulResponse from Generali Global AssistanceThanks for choosing Generali Joy! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.
“Generali Global Assistance policy: Preferreddue to being ill upon our return, I haven't submitted the claim yet. I'll be doing so this week.
Michael from CAReview Received: October 27, 2022Was this review helpful?2 out of 4 people found this review helpfulReview Updated: 11/28/2022
No one has ever contacted me.
Rachel. Los AngelesResponse from Generali Global AssistanceThank you for your feedback and your purchase Michael. We have a dedicated customer service team who can help you understand all the covered events in your plan and can assist with filing a claim too. Just give us a call at 800-348-9505.
“Generali Global Assistance policy: StandardI have a strange claim and am trying to get a clear answer...
Maxim from CAReview Received: October 27, 2022Was this review helpful?2 out of 5 people found this review helpfulResponse from Generali Global AssistanceHello Maxim. Thank you for your feedback. A dedicated customer service team member will be in touch with you to offer assistance with answering any questions or concerns you may have with filing a claim.
“Generali Global Assistance policy: PreferredIt was easy to sign up for the travel insurance. No problems. In fact it was so easy that I was afraid I had missed something because it was too easy!!
Mary from CTReview Received: October 24, 2022Was this review helpful?1 out of 3 people found this review helpfulResponse from Generali Global AssistanceThat's great to hear Mary! Our goal is to make generalitravelinsurance.com as user-friendly as possible. We have a dedicated customer service team who can help you understand all the covered events in your plan and can explain the services available for use now. Just give us a call at 800-348-9505.
“Generali Global Assistance policy: PreferredCould not talk to a human. Messages said could only apply online. Wanted to know if my problem which was theft or loss was covered. Claim is completed application now awaiting response.
Linda from WAReview Received: October 23, 2022Was this review helpful?5 out of 5 people found this review helpfulReview Updated: 11/21/2022
I was called and asked to submit all my receipts again. When I asked if my type of claim was actually covered I was told no and process ended. I was unable to get someone to answer the phone when I called customer service the first time or I would have never submitted the claim. I was directed to automated answer only. The last person handling the claim was more knowledgeable.
Response from Generali Global AssistanceHello Linda. Thank you for your feedback. We’re sorry to hear about the circumstances surrounding your negative experience with filing a claim and for not meeting your expectations. We are pleased to inform you that we have received your claim, and a dedicated claims team member will be in touch with you to offer assistance with answering any questions or concerns you may have. Thank you for your patience in this matter.