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Trips Protected
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SINCE 2004
207,444
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AVG. MONTH
1,207
Total Reviews
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SINCE 2004
5,262
Detailed Rating
Customer Service Before Trip
4.4/5
Customer Service During Trip
3.87/5
Customer Service During Claim
3.91/5

See how Generali Global Assistance compares to other providers on Squaremouth in customer satisfaction and service quality:

Overall Customer Rating by Provider
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*The overall customer rating is the average of all reviews for the provider since they joined the marketplace.

Customer Reviews

4.31 (5,262 reviews)

Many Generali customers appreciate the fast and easy online claims process, with many highlighting how quickly they receive reimbursement. However, some customers find the claims portal and the provider’s automated phone system difficult to navigate.

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  • “
    Generali Global Assistance policy: Premium

    As per usual, agents/reps, are always ready, willing and able to assist with my purchase and any questions I have. Kudos to Generali Global for their wonderful assistance.

    Lorraine J from FL
    Review Received: April 22, 2023
    Was this review helpful?
    2 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Thanks for the feedback Lorraine! We will share it with our Customer Service Team.

    “
    Generali Global Assistance policy: Standard

    We have had a terrible experience with General Global Assistance. My wife and I both got Covid on a small boat tour in the Gulf of California. The group met, we took an overnight sightseeing trip with the group and on the return my wife started feeling ill. We both tested positive (via a PCR test) and had to abandon the trip, which cost almost $12,000.
    We filed the claim on February 20, 2023 and included all specified documents. I subsequently received a request for credit card statement copies (which had been provided on the initial filing) and a detailed listing of all expenses claimed. I then provided second copies on April 7 via an upload to the insurer website of the credit card statements and a detailed listing of expenses that included conversions of peso expenses to dollars for expenses we paid with cash.
    When I subsequently called to ask what was happening with our claim I received a message from customer service that they had not received the requested documents. When I finally got through to the representative - Latoya Washington - I was told that she could not access the claims portal and that I needed to attach via return email on request for additional information. That was done on April 10th.

    Since then I have left multiple voice messages asking for an update on the status of our claim and to confirm that the requested duplicates of credit card statements previously uploaded to the insurer portal and the detailed expense claim listing have been received.
    No response.

    Charles from CA
    Review Received: April 19, 2023
    Was this review helpful?
    26 out of 27 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, Charles. We are sorry to hear about your negative experience and the circumstances surrounding your claim as we take customer service and the claims review process very seriously and want customers to understand the coverage details of our plans. Our dedicated claims team is currently reviewing your case and will be reaching out to you with additional information. If you have additional questions or concerns in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    Sharon from NJ
    Review Received: April 15, 2023
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    0 out of 0 people found this review helpful

    My husband and I are frequent travelers, and we always purchase travel insurance, but this is the first time in our lives that we have ever had occasion to file a claim. Our trip to Egypt was delayed, due to an airport strike, so we missed our first day of touring and our first night in the hotel in Cairo, as well as included meals, etc.

    When we got home, we filed a claim under the 'Trip Delay' portion of our Generali Global Assistance policy. We were required to upload a number of supporting documents, and at first it appeared our claim would not be honored. However, after additional supporting documentation was forwarded to the insurance company by Viking Customer Relations, we received a claim settlement far in excess of our original requested amount. We were both pleased and surprised. Based on this experience, we would definitely purchase travel insurance from Generali Global Assistance in the future.

    “
    Generali Global Assistance policy: Standard

    Took 45 minutes to get a human on the phone for assistance.

    Was given the incorrect website to go to electronically file claim

    WILLIAM from ID
    Review Received: April 14, 2023
    Was this review helpful?
    17 out of 19 people found this review helpful
    Response from Generali Global Assistance

    Thank you for your feedback, William. We’re sorry to hear about the circumstances surrounding your claim submission and for not meeting your expectations. We take customer service and the claims review process very seriously and strive to provide a fair, equitable and timely process for all customers. We have received your claim, and a dedicated claims rep will follow up with you once their review is completed or if more information is needed. If you have any additional questions in the meantime, please reach out to us at (800) 348-9505 or via email at claims@generalitravelinsurance.com

    “
    Generali Global Assistance policy: Standard

    no experience yet.

    Pik Har from WA
    Review Received: April 8, 2023
    Was this review helpful?
    1 out of 4 people found this review helpful
    Response from Generali Global Assistance

    Thanks for choosing Generali! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

    “
    Generali Global Assistance policy: Standard

    My claim was processed within a couple days with no issue. I was a little concerned that I did not have enough documentation because my outgoing flight was preemptively cancelled several days before I was scheduled to leave....so historical flight records did not have it listed.I thought I might have to fight them over it but it turned out to be a non-issue.

    Sheila from ME
    Review Received: April 5, 2023
    Was this review helpful?
    20 out of 20 people found this review helpful
    Response from Generali Global Assistance

    Thanks for sharing your experience and for choosing Generali, Sheila! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

    “
    Generali Global Assistance policy: Standard

    Have never had to file a claim before, so that experience is still pending. So far, excellent service.

    Richard from FL
    Review Received: April 3, 2023
    Was this review helpful?
    1 out of 2 people found this review helpful
    Response from Generali Global Assistance

    Hello Richard. Thank you for sharing your feedback. We have a dedicated customer service team that can assist with filing a claim. Please feel free to reach out to us at 800-348-9505 or via email at claims@generalitravelinsurance.com with any additional questions or concerns.

    “
    Generali Global Assistance policy: Standard

    I felt comfortable having the protection I chose. The coverage and price was well suited to my needs

    Jeffrey from CO
    Review Received: April 3, 2023
    Was this review helpful?
    3 out of 3 people found this review helpful
    Response from Generali Global Assistance

    Hello Jeffrey. We are happy you found the right coverage to fit your trip's needs. Thank you for your feedback and your purchase!

    “
    Generali Global Assistance policy: Standard

    Our travel agent said because of the 9-11 week current wait for a passport application/renewal we may get nothing back. I thought that was one of the reasons to have the insurance. The normal 3.5 - 5 weeks turnaround for a passport has gone o 9-11weeks has probably caught many travelers like us in this position.

    Randall from CA
    Review Received: April 2, 2023
    Was this review helpful?
    5 out of 8 people found this review helpful
    Response from Generali Global Assistance

    Hello Randall. Thank you for your feedback. We take customer service and the claims review process very seriously and cannot stress enough that it is important to review the coverage details of our plans via the sample Description of Coverage/Insurance Policy that’s provided at the time of purchase, and contact us at (800) 348-9505 or via email at customerservice@generalitravelinsurance.com with any additional questions you may have. We also offer a free look back period with all of our plans to allow customers to cancel their policies within a designated timeframe as long as they haven't already left on their trip or filed a claim. We have reviewed your case, and one of our dedicated claims team members will be contacting you to offer further details regarding the determination.

    “
    Generali Global Assistance policy: Standard

    Very good

    LE from CA
    Review Received: April 1, 2023
    Was this review helpful?
    0 out of 1 people found this review helpful
    Response from Generali Global Assistance

    Thanks for choosing Generali, LE! We know you have options when it comes to travel insurance but are pleased you chose to have Generali, one of the largest insurance companies in the world, to back your trip.

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Last updated: September 18, 2026